Service Manager

Service Manager – Engineering & Global Installation Services

Hereford | £40,000 – £50,000 + Bonus + Excellent BenefitsMon-Fri | 7:30am – 5:00pm

Are you a highly organised Service Manager ready to step into a growing, dynamic environment with a global footprint?

We’re on the lookout for an experienced leader who thrives in a fast-paced, hands-on environment, willing to take ownership of an established service team. This is your chance to shape the future of a company at the heart of major national infrastructure projects – including Hinkley Point C – while supporting a tight-knit, talented engineering team.

About the Role

You’ll be leading a calm and capable team of 5 engineers and 2 apprentices (with 2 more joining in September) – all looking for a manager who gets it. Someone who doesn’t delegate what they wouldn’t do themselves, who brings structure, and who champions their success.

You'll be at the centre of:

• Planning & Logistics: Coordinating global travel, installations, hotels, transport, and goods delivery (including EU import/export and commodity codes)
• Team Development: Recruiting apprentices, mentoring, and leading from the front
• Customer Excellence: Ensuring clients are never left waiting, reports don’t go missing, and service is second to none
• Operational Improvements: Taking manual, outdated processes (like 100+ pending LED reports) and streamlining them with Salesforce and new policies
• Technical Oversight: Supporting engineers working across LEV systems, welding calibration, and machinery installation & maintenance

Key Responsibilities

• Lead and support the service team to hit KPIs and deliver exceptional client outcomes
• Own all aspects of service delivery – from customer queries to post-installation reporting
• Manage apprentice development, team structure, and recruitment
• Oversee logistics for engineers' travel, accommodation, and goods shipping
• Introduce and embed structured processes using Salesforce and other tools
• Collaborate with other departments to keep service delivery aligned with business goals

Requirements

• Strong experience in a service leadership role (ideally in engineering, technical field services or installations)

• A naturally organised, proactive approach to planning and coordination
• Experience supporting remote teams and working cross-functionally
• Confidence using or implementing CRM systems (Salesforce is a plus)
• Passion for quality service, continuous improvement, and being hands-on

Benefits

• £40,000 – £50,000 base salary

• Quarterly bonus (5%-25%)
• Private medical healthcare
• 5x life insurance
• Cycle to work scheme
• 25 days holiday + 8 bank holidays

Occasional travel may be required

If you're looking for a role where you can bring structure, leadership, and forward-thinking to a team that values respect, calmness, and getting the job done – we’d love to hear from you.