Aftersales Advisor (Dagenham)

Aftersales Advisor – Automotive Parts (Dagenham) Location: Dagenham Salary: Up to £30,000 depending on experience and language skills Hours: Monday to Friday, 9am–5pm (1 day per week work-from-home flexibility) Are you a detail-focused, customer-driven individual with a background in parts administration or automotive sales support? We’re looking for a confident Aftersales Advisor to join a leading automotive business supporting its expansion into Europe. This is a varied, fast-paced role combining sales order management, logistics coordination, and B2B customer support. If you\’re fluent in French or German, your language skills will be highly valued and reflected in the salary offer. Key Responsibilities: Manage and process sales orders for parts and accessories through the company’s ERP system (Epicor) Liaise with warehouse and distribution teams to ensure timely and accurate delivery of orders Maintain regular contact with customers regarding delivery times, outstanding orders, and updates Own the resolution of customer issues from enquiry to resolution, maintaining a high standard of service throughout Ensure data integrity by accurately inputting and maintaining customer information, compliant with GDPR Provide detailed Excel reports and support commercial analysis with accurate data Continuously seek and suggest ways to improve internal p…