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For Companies At a Glance
- Tasks: Provide top-notch IT support and solutions to clients while logging actions accurately.
- Company: Join a leading IT service provider in a fast-paced, dynamic environment.
- Benefits: Enjoy opportunities for growth, collaboration, and a vibrant workplace culture.
- Why this job: Be part of a team that values innovation and customer satisfaction while tackling exciting tech challenges.
- Qualifications: 12+ months in IT support, with experience in Windows, Office 365, and networking.
- Other info: Ideal for those looking to advance their career in a supportive and engaging setting.
The predicted salary is between 30000 - 42000 £ per year.
We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base.
Responsibilities:
- Logging all actions and ensuring accurate documentation in ConnectWise.
- Answering calls and delivering excellent customer service at all times.
- Meeting individual and team KPI targets in line with Service Desk goals.
- Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required.
- Managing and maintaining IT Glue documentation for customers and internal use.
- Collaborating with the Sales team to provide solutions and recommendations.
- Supporting hosted environments and local infrastructure for clients.
- Diagnosing and resolving technical issues for clients and internal teams.
- Assisting in small to medium-sized IT projects as directed by the Service Desk Manager.
- Applying security updates and system upgrades for clients and internal systems.
- Setting up and configuring core servers for clients and internal use.
- Ensuring software licensing records are maintained.
- Providing technical support for both Mac and PC users.
Minimum Experience:
- 12+ months experience in a helpdesk or IT support role.
- Experience with Windows 10/11 managed support.
- Printer and server management (2016/2019).
- Management of domains/DNS (GoDaddy, 123 Reg, etc.).
- Office 365 Admin Centre / Exchange experience.
- SharePoint, OneDrive, and Teams support.
- Networking (DNS, DHCP, TCP/IP).
- Cybersecurity solutions (AV, email security, web filtering).
Preferred Knowledge:
- 2+ years of experience in an MSP environment.
- Hyper-V / VMware.
- VOIP telephony support (3CX, Horizon).
- Remote Desktop solutions (Azure WVD, RDS).
- MDM solutions (Intune, Hexnode, etc.).
- Experience with ConnectWise Manage, Automate RMM tools, and IT Glue.
If you’re an experienced Service Desk Engineer looking to take the next step in your career, we’d love to hear from you. Apply now to be considered for this exciting opportunity!
IT Service Desk Engineer employer: Aspire Rec2Rec Limited
Contact Detail:
Aspire Rec2Rec Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer
✨Tip Number 1
Familiarise yourself with ConnectWise, as it's a key tool for logging actions and documentation in this role. Understanding its features will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Brush up on your customer service skills, as delivering excellent support is crucial. Think of examples from your past experiences where you successfully resolved issues or improved client satisfaction to share during discussions.
✨Tip Number 3
Make sure you're well-versed in the technologies mentioned in the job description, especially Windows 10/11 and Office 365. Being able to discuss your hands-on experience with these systems will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the IT support field, particularly those who work in MSP environments. They can provide insights into the role and may even refer you to opportunities, including the one at StudySmarter.
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows 10/11 and any helpdesk roles. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and customer service. Mention specific experiences where you've successfully resolved technical issues or improved client satisfaction.
Showcase Technical Skills: In your application, emphasise your technical skills related to the role, such as experience with Office 365, networking, and cybersecurity solutions. Provide examples of how you've applied these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Aspire Rec2Rec Limited
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, like Windows 10/11, Office 365, and networking basics. Brush up on your knowledge of cybersecurity solutions and remote desktop tools, as these are crucial for the role.
✨Demonstrate Customer Service Skills
Since this role involves a lot of client interaction, be prepared to showcase your customer service skills. Think of examples where you've gone above and beyond to help a user or resolved a tricky issue while maintaining a positive attitude.
✨Familiarise Yourself with ConnectWise
As logging actions in ConnectWise is part of the job, it would be beneficial to familiarise yourself with this tool. If you have experience using it, be ready to discuss how you've used it effectively in past roles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of projects you'll be involved in, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
