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For Companies At a Glance
- Tasks: Provide IT support to over 3,000 users, both onsite and remotely.
- Company: Join a dynamic organisation undergoing an exciting digital transformation.
- Benefits: Enjoy hybrid working, 25 days holiday, and a contributory pension scheme.
- Why this job: Be part of a supportive team with opportunities for training and social events.
- Qualifications: At least one year of IT support experience and proficiency in Microsoft Windows and Office.
- Other info: Annual salary reviews and employee recognition rewards available.
The predicted salary is between 24000 - 30000 £ per year.
Job Description
IT Support Analyst – Bromley KENT
Salary: Up to £30K
Are you an IT Support professional with at least a year of experience in a similar role? This is your chance to advance your career in a dynamic and growing organisation.
You will Join our clients IT team as an IT Support Analyst, providing essential support to over 3,000 users. As we embark on an exciting digital transformation journey, you will play a key role in enhancing theCentral Services systems—ensuring seamless user support and effective business operations.
Key Responsibilities:
- Provide responsive IT support to end-users, both onsite and remotely
- Monitor and manage the IT support ticket queue, ensuring timely resolution
- Prioritise and escalate technical issues as needed
- Maintain clear documentation of issues and resolutions
- Develop strong relationships with users to understand and resolve their concerns
- Utilise diagnostic tools and knowledge bases for troubleshooting
- Configure and maintain user profiles and system access
- Assist with hardware setup, installation, and maintenance
- Support key applications, including Windows 10/11 and Microsoft 365
Skills & Experience Required:
- At least one year of experience in an IT Support role
- Proficiency with Microsoft Windows OS, MS Office Suite, and hardware troubleshooting
- Experience with Android and iOS devices (preferably in an MDM environment)
- Strong communication and interpersonal skills
- Ability to work flexibly and adapt to changing priorities
- A passion for delivering top-tier customer service
- Experience working within SLA-driven environments
What they offer:
- Salary up to £30K (dependent on experience)
- Full-time position (Monday to Friday)
- Hybrid working opportunities
- 25 days holiday plus bank holidays
- Contributory pension scheme
- DBS Certificate paid for by the company
- Training and development opportunities
- Annual salary review
- Employee of the Month (£100 reward for outstanding contributions)
- Staff appreciation days and long service awards
- Friendly, supportive team environment with regular social events
IT Support Analyst employer: vertex-it-solutions
Contact Detail:
vertex-it-solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully resolved user issues in the past. This will show that you understand the importance of user satisfaction in an IT support role.
✨Tip Number 3
Research the company’s digital transformation journey and be ready to discuss how you can contribute to it. Showing that you’re proactive and invested in their goals can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience working within SLA-driven environments. Be ready to explain how you prioritise tasks and manage time effectively to meet deadlines, as this is crucial for the role.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support. Focus on your proficiency with Microsoft Windows OS, MS Office Suite, and any hardware troubleshooting you've done. Mention specific achievements or projects that demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and customer service. Explain why you're interested in this role and how your experience aligns with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your strong communication and interpersonal skills. Mention your ability to work flexibly and adapt to changing priorities, as these are key attributes for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at vertex-it-solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Windows OS, MS Office Suite, and hardware troubleshooting. Bring examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Customer Service
Since the role involves providing support to over 3,000 users, highlight your passion for delivering top-tier customer service. Share specific instances where you went above and beyond to assist users, as this will resonate well with the interviewers.
✨Demonstrate Adaptability
The job requires flexibility and the ability to adapt to changing priorities. Prepare to discuss situations where you've successfully managed shifting demands or unexpected challenges, showcasing your problem-solving skills.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team's dynamics, the digital transformation journey, or the tools used for ticket management. This shows your genuine interest in the position and the company.
