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- Tasks: Provide expert IT support, manage projects, and resolve complex technical issues.
- Company: Join a dynamic and ambitious company in Cambridge with a strong track record of employee retention.
- Benefits: Enjoy opportunities for career progression and a collaborative team environment.
- Why this job: Be part of a team that values innovation and continuous improvement while making a real impact.
- Qualifications: 5+ years in IT support, excellent communication skills, and strong knowledge of Microsoft technologies required.
- Other info: Regular client site visits and involvement in high-stakes projects are part of the role.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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This range is provided by MFK Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from MFK Recruitment
We have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Cambridge.
MFK Recruitment has successfully recruited 42 IT Professionals for this company in the past 5 years, with 31 still with the company!
They are a highly ambitious company, eager to have individuals join their team who are keen to progress and succeed. (Most of our candidates have advanced quickly!)
Role overview:
We’re seeking a Senior IT Support Engineer capable of engaging with local management and visiting clients’ sites. Expect about 1 day/week on client sites, 2 days/week on desk escalations, and 2 days/week on projects, with variations based on demand. The role requires a team player who can handle a dynamic workload.
Job Purpose:
To provide expert technical support for daily client issues and project delivery. Focus areas include resolving complex problems, system integration, and process improvements to meet client needs and enhance performance.
- Serve as escalation point for Level 1 & 2 engineers’ technical queries.
- Deliver project work as assigned by the Head of Project Management.
- Coordinate as a team and communicate effectively during high-risk outages or security incidents.
- While regular call answering isn\’t expected, you may be placed in the 3rd tier phone queue during busy times.
- Proactive tasks include Firmware Upgrades, Process Development, Infrastructure Checks, and Project Delivery.
- Collaborate with other engineers to improve and innovate services.
- Potentially participate in a Change Advisory Board, managing change and risk on the service desk.
- Regular visits to client sites around Cambridge are required.
Qualifications & Experience:
- MSP experience or support in a customer-focused environment.
- Strong verbal and written communication skills.
- Active Directory and GPO management.
- Exchange administration experience.
- Proficiency with Microsoft technologies.
- Knowledge of networking concepts: TCP/IP, VLANs, firewalls, wireless configs.
- Over 5 years in a technical helpdesk role.
- Firewall experience: Fortigate, Cisco, SonicWall, Watchguard.
- Backup solutions: Azure, Veeam.
- Virtualisation: Hyper-V, VMware, AVD, RDS.
- Deep understanding of O365 and MFA.
- Ability to resolve complex networking queries.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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Other related roles:
- IT Support Intern (12 months) – Starting Summer 2025
Locations and posting dates vary, with recent posts in Cambridge, St Ives, and nearby areas.
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Senior IT Support Engineer employer: MFK Recruitment
Contact Detail:
MFK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Exchange administration, and various firewall implementations. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of complex technical issues you've resolved in previous roles. This will help you illustrate your capability to handle the escalated queries that are part of the Senior IT Support Engineer position.
✨Tip Number 3
Network with current employees or professionals in similar roles within the company. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your experience in a customer-centric environment, as this role requires strong communication skills. Be ready to explain how you've successfully interacted with clients and managed their technical needs in the past.
We think you need these skills to ace Senior IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles where you've dealt with complex technical issues. Emphasise your experience with Microsoft technologies, networking, and customer-centric environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work in a team. Mention specific examples of how you've contributed to continuous service improvement in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills in Active Directory, Exchange administration, and any firewall implementations you've worked on. This will demonstrate your technical expertise and suitability for the role.
Showcase Communication Skills: Since the role requires interaction with local management and clients, emphasise your verbal and written communication skills. Provide examples of how you've effectively communicated technical information to non-technical stakeholders.
How to prepare for a job interview at MFK Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft technologies, networking concepts, and firewall implementations. Highlight specific projects or challenges you've faced in previous roles that demonstrate your problem-solving skills and technical knowledge.
✨Demonstrate Communication Skills
Since the role involves interacting with local management and clients, practice articulating complex technical information in a clear and concise manner. Consider preparing examples of how you've effectively communicated with non-technical stakeholders in the past.
✨Emphasise Teamwork and Adaptability
This position requires a team player who can handle a fluid workload. Be ready to share experiences where you successfully collaborated with others to achieve common goals, especially in high-pressure situations or during project delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world scenarios, such as managing a P1 outage or implementing a change on the service desk. Think through your approach to these situations and be ready to explain your thought process and decision-making.
