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For Companies At a Glance
- Tasks: Lead a team providing technical support and manage daily service desk operations.
- Company: Join a public service organisation dedicated to enhancing community services.
- Benefits: Enjoy flexible working options and opportunities for professional development.
- Why this job: Make a real impact by improving IT support and user experience in public services.
- Qualifications: Experience in IT support and knowledge of ITIL processes are essential.
- Other info: This role offers a chance to develop leadership skills in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting a Service Desk Manager for a public service organisation. You will lead a team of service desk staff who provide technical support to users across departments. In this role, you will implement ITIL processes, manage service agreements, and ensure IT support for service delivery. Oversee the daily operations of the service desk to ensure efficient and effective support.
Service Desk Manager employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager
✨Tip Number 1
Familiarise yourself with ITIL processes and frameworks, as this role heavily relies on them. Consider obtaining relevant certifications or attending workshops to demonstrate your commitment and knowledge in this area.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience managing teams or projects. Be prepared to share specific examples of how you've motivated staff and improved service delivery in past roles.
✨Tip Number 3
Research the public service organisation you're applying to. Understanding their mission, values, and the specific challenges they face can help you tailor your approach and demonstrate your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of the organisation. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your discussions.
We think you need these skills to ace Service Desk Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities of a Service Desk Manager. Highlight your experience with ITIL processes and managing service agreements in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in leading service desk teams and providing technical support. Use specific examples that demonstrate your ability to oversee daily operations and improve service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and your understanding of IT support. Mention how you can contribute to the organisation's goals and enhance user satisfaction through effective service management.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a managerial role.
How to prepare for a job interview at Hays
✨Understand ITIL Processes
Make sure you have a solid grasp of ITIL processes, as this role heavily relies on them. Be prepared to discuss how you've implemented these processes in previous roles and the impact they had on service delivery.
✨Showcase Leadership Skills
As a Service Desk Manager, you'll be leading a team. Highlight your leadership experience by sharing examples of how you've motivated and developed team members in the past. This will demonstrate your capability to manage and inspire a team effectively.
✨Familiarise Yourself with Service Agreements
Understanding service level agreements (SLAs) is crucial for this position. Be ready to talk about your experience with managing SLAs and how you've ensured compliance in previous roles. This shows that you can maintain high standards of service delivery.
✨Prepare for Operational Challenges
Think about common challenges faced in service desk operations and how you've overcome them. Discussing specific scenarios where you've improved efficiency or resolved issues will illustrate your problem-solving skills and operational expertise.
