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- Tasks: Provide technical support for clients and assist in software development or testing.
- Company: Join a leading Financial Software House based in Surrey, specialising in finance solutions.
- Benefits: Enjoy hybrid working with two days in the office and opportunities for career progression.
- Why this job: Kickstart your IT career in a dynamic environment with potential for growth in software development.
- Qualifications: Degree in Science/Maths/IT and A-level Maths required; programming experience is a plus.
- Other info: Ideal for graduates eager to make an impact in the tech world.
The predicted salary is between 28800 - 48000 £ per year.
A Graduate Technical Support Analyst is required for this Financial Software House based in Surrey. This is a fantastic opportunity for a graduate who wants to get into the IT world and/or wishes to progress into software development or testing with a software house specialising in the world of finance.
You will have a degree within Science/Maths/IT and an A-level Maths qualification. As a technical support analyst, your role would be to provide technical support for the external and internal clients by being their first point of contact for this client's bespoke financial product range with a view to a future move into development or testing of the products, depending on your aptitude and career goals.
You will have great communication, analytical and problem-solving skills, with an interest in forging a successful career within IT. You must have a strong academic background; although not essential, any programming experience in C#, .NET, React.js, and SQL DBA Skills, Internet technologies and Windows Server support would be beneficial.
The role will be based in Croydon and offers a hybrid working approach of two days per week in the office.
Graduate Technical Support Analyst employer: Thomas Ren Associates
Contact Detail:
Thomas Ren Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Technical Support Analyst
✨Tip Number 1
Familiarise yourself with the financial software industry. Understanding the basics of financial products and services will help you communicate effectively with clients and demonstrate your interest in the field during interviews.
✨Tip Number 2
Brush up on your technical skills, especially in C#, .NET, and SQL. Even if you don't have extensive experience, being able to discuss these technologies confidently can set you apart from other candidates.
✨Tip Number 3
Practice your problem-solving skills through real-world scenarios. Consider common technical issues that clients might face and think about how you would approach resolving them. This will prepare you for potential interview questions.
✨Tip Number 4
Network with professionals in the IT and finance sectors. Attend relevant events or join online forums to connect with others in the industry. This can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Graduate Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your degree in Science, Maths, or IT, and emphasises your A-level Maths qualification. Include any relevant coursework or projects that demonstrate your analytical and problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your interest in IT and how you see this position as a stepping stone towards software development or testing. Be sure to highlight any programming experience you have, even if it's minimal.
Showcase Communication Skills: Since the role involves providing technical support, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated complex information in the past.
Research the Company: Familiarise yourself with the financial software house and its products. Understanding their bespoke financial product range will help you tailor your application and show genuine interest in the role during the interview process.
How to prepare for a job interview at Thomas Ren Associates
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical skills, especially in areas like C#, .NET, and SQL. Be prepared to discuss any relevant projects or coursework that demonstrate your understanding of these technologies.
✨Demonstrate Problem-Solving Skills
Prepare for scenario-based questions where you might need to solve a technical issue. Think about how you would approach troubleshooting a problem and be ready to explain your thought process clearly.
✨Highlight Communication Skills
As a technical support analyst, communication is key. Practice explaining complex technical concepts in simple terms, as you may need to assist clients who are not tech-savvy.
✨Express Your Career Aspirations
Let them know about your interest in progressing into software development or testing. Discuss your long-term career goals and how this role aligns with them, showing your enthusiasm for growth within the company.
