Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the development of Premier Inn's hotel management system and drive continuous improvement.
- Company: Whitbread is a leading hospitality company focused on growth and innovation.
- Benefits: Enjoy BUPA healthcare, up to 60% off stays, and a performance bonus of up to 30%.
- Why this job: Be part of a dynamic team driving global change in the hospitality sector.
- Qualifications: Experience in hospitality, strong problem-solving skills, and knowledge of Opera Cloud required.
- Other info: This is a 15-month secondment with flexible working options available.
The predicted salary is between 36000 - 60000 £ per year.
Whitbread has a big growth strategy, and our Commercial Data Operations team is critical to supporting all six pillars of Whitbread’s growth plan. As a Business Lead, you will support the development and delivery of a pipeline of change for Premier Inn’s hotel management system (Opera Cloud). You’ll become the Hotel Management System subject matter expert, acting as the focal point for introducing new functionality by managing and prioritizing a development backlog. Note: This is a 15-month secondment.
Why you’ll love it here
- Healthcare: BUPA healthcare
- Discounts: Up to 60% on Premier Inn stays and 25% on restaurant brands
- Bonus: Up to 30% performance-related bonus
What you’ll do
- Provide guidance and support to teams across Operations and Support Centre to identify and implement effective solutions to HMS-related problems.
- Drive a culture of continuous improvement by documenting, maintaining, and exploring opportunities to enhance process quality and efficiency.
- Facilitate structured feedback loops to embed best practices and develop new processes based on stakeholder input.
What we need
- Broad understanding of business processes supported by Central teams, especially Reservation and Property Management Systems.
- Good understanding of Opera Cloud.
- Experience with Premier Inn business or hospitality sector.
- Knowledge of key procedures and standards relevant to hospitality.
- Experience in teams delivering change and continuous improvement.
- Strong fact-gathering, research, and problem-solving skills.
- Excellent communication skills and ability to build stakeholder relationships.
Join our Commercial Team. We aim to expand globally, analyzing every detail, overcoming barriers, and working towards ambitious growth. Your drive and enthusiasm will help make significant changes worldwide. We value diversity and are committed to inclusive hiring practices. Under-represented groups are encouraged to apply, and workplace adjustments, part-time, and flexible working options are supported.
Business Lead – Hotel Management System - FTC employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Lead – Hotel Management System - FTC
✨Tip Number 1
Familiarise yourself with Opera Cloud and its functionalities. Understanding the system inside out will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the hospitality sector, especially those who have experience with Premier Inn or similar hotel management systems. This can provide you with valuable insights and potentially useful connections.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven continuous improvement in previous roles. Highlighting your problem-solving skills and ability to implement effective solutions will set you apart.
✨Tip Number 4
Research Whitbread's growth strategy and recent developments. Being knowledgeable about the company's goals and challenges will allow you to tailor your discussions and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Business Lead – Hotel Management System - FTC
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Business Lead position. Understand the key responsibilities and required skills, especially those related to Opera Cloud and hospitality.
Tailor Your CV: Customise your CV to highlight relevant experience in hotel management systems and the hospitality sector. Emphasise your problem-solving skills and any previous roles that involved change management or continuous improvement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of Whitbread's growth strategy. Mention specific examples of how you have driven improvements in past roles.
Highlight Stakeholder Engagement: In your application, emphasise your ability to build relationships with stakeholders. Provide examples of how you've successfully collaborated with teams to implement effective solutions in previous positions.
How to prepare for a job interview at TN United Kingdom
✨Understand the Business Landscape
Familiarise yourself with Whitbread's growth strategy and how the Hotel Management System fits into it. Be prepared to discuss how your experience aligns with their objectives and how you can contribute to their success.
✨Showcase Your Technical Knowledge
Demonstrate your understanding of Opera Cloud and its functionalities. Be ready to explain how you've used similar systems in the past and how you can leverage this knowledge to improve processes at Whitbread.
✨Highlight Continuous Improvement Experience
Prepare examples of how you've driven continuous improvement in previous roles. Discuss specific initiatives you've led or contributed to that enhanced efficiency or quality, particularly in a hospitality context.
✨Build Rapport with Stakeholders
Emphasise your communication skills and ability to build relationships. Think of examples where you've successfully collaborated with different teams or stakeholders to implement changes or solve problems.
