Guest Services Ambassador - Arabic Speaker (DMGSA)

We are recruiting an Arabic Speaking Guest Service Ambassador to be part of the Rapport team, based at our client\’s office in NineElms.You will be part of an exciting new Rapport team thatsupports our client: who provides luxury living to their residents in a stunning ultra-modern tower, where excellence and creativity are the norm every single day.

All potential candidates should read through the following details of this job with care before making an application.

This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building.You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.

Type of contract: Full-time, Permanent

Hours: 40 per week (8-hour shifts, on a shift rota basis Monday-Sunday between 7 AM and 10 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause youre passionate about!

Main responsibilities

• Providing an exceptional welcome to the residents and guests ofthe building.
• Ensuring the smooth running of day-to-day operation
• Creating positive and lasting relationships with all my residents and clients/guests
• Supporting residents in delivery of packages and mail to apartments
• Improving customer engagement in all areas
• Acting on residents requests and anticipate their needs
• Maintaining high standards so that customers expectations are consistently exceeded

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
• Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow
• Display excellent personal presentation and interpersonal skills
• Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
• Demonstrate the ability to work independently and manage own workload
• Ideally, have previous customer service experience in a five-star hotel, corporate, or luxury residential setting

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

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