Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support our clinical teams by handling patient queries with empathy and professionalism.
- Company: Join a dedicated team delivering top-notch primary care services in London.
- Benefits: Enjoy a pension scheme, no weekend shifts, and fun social events.
- Why this job: Make a real impact on patient care while developing your communication skills in a supportive environment.
- Qualifications: Good listening skills, strong communication, and basic computer proficiency are essential.
- Other info: Flexible hours available; perfect for students seeking part-time work.
The predicted salary is between 23809 - 25000 £ per year.
You will be working with our front-line Contact Centre Call Handlers and Clinical teams to support the delivery of the highest quality primary care service to our patients.
Location: London Bridge, London SE1 2EL
Hours: Full-Time or Part-Time, minimum 3 days per week – shifts are 0800-1600 and 1030-1830
Salary: £23,809.50 pa - £25,000 pa WTE depending on experience
Key Responsibilities- Contact Centre Call Handlers will be responsible for precise, appropriate and effective triage of all inbound queries and requests whilst maintaining a professional, friendly and empathetic telephone manner.
- Day-to-day responsibilities include dealing with a large volume of calls and written enquiries received via email/website.
- Successful candidates will be very good listeners, have strong communication and social skills to enable communication with our diverse range of patients, have attention to detail, the ability to problem solve and learn quickly and remain calm, friendly and empathetic in all circumstances.
- The candidate is also expected to have proficient computer and keyboard skills and be comfortable answering calls continuously for long periods of time (with adequate breaks).
- Basic knowledge of NHS services, and medical terminology is desirable.
- Proficiency in a second language may be helpful for this applicant.
- Candidates must be comfortable with computers.
- Previous experience working in a GP practice or with EMIS is preferred but not required.
- Experience in customer service fields and second languages may be helpful in your application.
- Pension scheme
- No shifts on Bank holidays or weekends
- Social events
Contact Detail:
North Lewisham PCN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Agent
✨Tip Number 1
Familiarise yourself with NHS services and medical terminology. This knowledge will not only help you understand the role better but also impress the hiring team during any interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with diverse groups of people. This will enhance your ability to connect with patients from various backgrounds, which is crucial for a Customer Success Agent.
✨Tip Number 3
Consider volunteering or shadowing in a healthcare setting. This experience can provide valuable insights into patient interactions and the workings of a contact centre, making you a more attractive candidate.
✨Tip Number 4
If you speak a second language, be sure to highlight this in your discussions. It can set you apart from other candidates and demonstrate your ability to assist a wider range of patients.
We think you need these skills to ace Customer Success Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved communication with patients or clients. Emphasise skills like problem-solving, empathy, and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've successfully handled customer queries in the past and how you can contribute to the team at the Contact Centre.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills, ability to remain calm under pressure, and proficiency with computers. If you have knowledge of NHS services or medical terminology, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role of Customer Success Agent.
How to prepare for a job interview at North Lewisham PCN
✨Showcase Your Communication Skills
As a Customer Success Agent, strong communication is key. During the interview, demonstrate your ability to listen actively and respond clearly. Use examples from past experiences where you effectively communicated with customers or colleagues.
✨Emphasise Empathy and Problem-Solving
The role requires a friendly and empathetic approach. Be prepared to discuss how you've handled difficult situations in the past, showcasing your ability to remain calm and solve problems while maintaining a positive attitude.
✨Familiarise Yourself with NHS Services
Having a basic understanding of NHS services and medical terminology can set you apart. Do some research before the interview and be ready to discuss how this knowledge can help you in the role.
✨Highlight Your Technical Proficiency
Since the job involves using computers and handling calls continuously, make sure to mention your computer skills. If you have experience with EMIS or similar systems, bring it up during the interview to show you're prepared for the technical aspects of the role.
