Technical Surveyor

To provide specialized technical expertise for us, the Lewisham Councils damp and mould service. You will be inspecting residents properties due to damp and mould concerns, submitting expert reports capturing as is and ensuring to put in action to remedy the mould, preventing a reoccurrence. Ensuring these works are completed to a satisfactory standard ensuring resident satisfaction.

Summary of Responsibilities and Personal Duties: * To provide expert advice in relation to Damp and Mould both for internal and external stakeholders and to work with the communications team to produce materials for distribution on both the website and in person.

• To inspect areas managed by us, the Lewisham Council or where Lewisham Council has responsibility including leaseholders, private sector landlords and have been instructed too in association with Damp and Mould.

• Produce expert reports, including pictures and root cause findings following detailed building pathology exercises. These should be produced and scored using the housing health and safety rating system guidance. These are to be produced with the intention that anyone may access and be able to understand.

• Produce a specification of works to capture the repairs required to remedy the mould but also prevent reoccurrence. Whilst the specification of works should focus on the mould, any other repairs should be identified and referred appropriately.

• Attend various meetings both internal and with external parties where required including difficult residents and those who have taken legal action against the council.

• To oversee start dates, works in progress, standards of workmanship, materials inclusive of health and safety measures including the construction and demolition management guidance including the health and safety executives legislation etc. Monitor and report variances to agreed standards and recommend corrective action.

• Attend post inspections following a set time period to capture if the works have sufficiently prevented the mould growth snag any potential failures, ensure guarantees for specialist works are collated and satisfactory.

• Be proficient in the use of devices, aids and instruments for the purpose of making assessments and diagnosis of building failures ensuring all reporting is collated and on the repairs management system within 24 hours of attendance.

• Have an understanding of the National Housing Federation Schedule of Rates, produced by M3. Ensuring to use these codes for booking of works where appropriate. Managing the commercial and financial aspect to ensure the service budget is managed correctly for both the direct labour and subcontractor partners.

• To risk assess on site any hazards as per the Housing health and safety rating system guidance and be able to produce dynamic risk assessments in regard to both difficult and vulnerable customers.

• Have attention to detail and good record keeping, ensuring notes, emails and inspections are stored appropriately and are done within the relevant business timescales.

Generic Responsibilities

• Maintain excellent customer service in all areas of work and ensure continued personal development

• To be able to work within a team and individually, supporting the team but also managing own workload in accordance with set KPIs.

• Comply with all of our policies, including contractual standing orders, financial regulations and all HR policies and procedures including Health & Safety and Equality & Diversity

The Person Specification is a picture of the skills, knowledge and experience needed to carry out the job. It has been used to draw up the advert and will also be used in the shortlisting and interview process for this post., Understanding of how equality and diversity relates to this post – S

Knowledge

Excellent knowledge of building maintenance – S

Knowledge of surveying and issues relating to Damp and Mould – S

Knowledge of HHSRS – S

Knowledge of Schedule of Rates – S

Clear understanding of Health & Safety legislation and good practice – S

Good working knowledge of tools used in surveying – S

Knowledge of Quality Assurance principles – S

Good working knowledge of IT applications relevant to the post

Knowledge of the Disrepair pre-action protocol

Aptitude

Customer focused with a can-do approach to resident queries – S

Flexible working

Strong risk assessment skills ensuring safety is a priority – S

Be a self-starter, who is able to use their own initiative. Contributing fully to service delivery – S

Ability to diagnose complex building defects and specify rectification measures – S

Projects a positive image of the work-place, as an ambassador

Skills

(Skills can only be used as shortlisting criteria if the skill is to be tested) (To Be Tested S)

Interpersonal Customer Service Skills both written and verbal – S

Administrative skills in data logging

Good literacy and numeracy skills

Good project management skills

Excellent problem solving skills

Experience

Experience surveying Damp and Mould – S

Experience in root cause analysis – S

Experience of Project Management

Experience in dealing with complaints and correspondence

Experience in preparing and presenting reports to associated parties – S

Experience in preparing specifications and reports on repair issues – S

Experience of supervising contractors/operatives

Experience of dealing with difficult clients/customers in difficult situations, HNC / degree and /or membership of a recognized professional body or equivalent qualification or experience. – S

HHSRS Qualified – S

Personal Qualities

Work well under pressure S

Teamworking ethic, focus on collaboration.

Deal with confidential issues discreetly and tactfully.