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- Tasks: Join our team to provide exceptional customer service and create memorable experiences for guests.
- Company: YHA Chester Trafford Hall is a social enterprise focused on enriching lives through hospitality.
- Benefits: Enjoy 10 free hostel stays yearly, discounts, and access to an Employee Assistance Program.
- Why this job: Be part of a friendly team in a historic setting while gaining valuable skills and experiences.
- Qualifications: Experience in customer service and teamwork is essential; we value lived experiences too!
- Other info: Flexible hours, staff accommodation available, and a supportive work environment.
Temporary contract, 25 hours per week and flexible to work more hours. £12.21 per hour (applies to all, including those under the age of 21). Staff accommodation is available at a rate of £69.83 per week.
Are you looking for a fun and varied job in hospitality? YHA Chester Trafford Hall are looking for a Hospitality Team Member to join their team! YHA Chester Trafford Hall is situated just outside the city centre of Chester, combining the grandeur of a glorious Georgian house with modern, sustainable facilities. There is a bus route X30 from Chester to Warrington, and if you are a car owner, we have plenty of free onsite parking.
As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
What will you be doing as a Hospitality Team Member? We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the serving food and drinks with genuine warmth, hospitality, and keeping our groups happy.
What Skills and Experience do you need to be a Hospitality Team Member? Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors. To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team - can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
- Ability to manage varying pressures, including peaks in workload demands - can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA? YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
How do you apply? Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Hospitality Team Member - YHA Chester Trafford Hall employer: YHA
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member - YHA Chester Trafford Hall
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for will help you convey your passion for their work during any interviews or conversations with the team.
✨Tip Number 2
Highlight your customer service experience in any discussions. Since this role is heavily focused on providing excellent hospitality, sharing specific examples of how you've made customers feel valued can set you apart.
✨Tip Number 3
Be prepared to discuss your flexibility and timekeeping skills. Given the varied shifts and responsibilities, demonstrating your ability to adapt and manage your time effectively will be crucial.
✨Tip Number 4
If possible, visit YHA Chester Trafford Hall before your interview. This will give you a feel for the environment and allow you to speak more authentically about what excites you about working there.
We think you need these skills to ace Hospitality Team Member - YHA Chester Trafford Hall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you worked face-to-face with customers or in a team environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention specific qualities they are looking for, such as excellent timekeeping and the ability to manage varying pressures.
Highlight Relevant Skills: In your application, clearly outline skills that match the job description, such as teamwork, flexibility, and customer service experience. Use examples from past roles to demonstrate these skills.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at YHA
✨Know the YHA Mission
Before your interview, make sure you understand YHA's mission and values. Familiarise yourself with how they enrich lives through hospitality and community engagement. This will show your genuine interest in the role and alignment with their goals.
✨Showcase Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to ensure guests had a memorable experience, as this is crucial for the Hospitality Team Member role.
✨Demonstrate Teamwork
Be ready to discuss your experience working in teams. Share specific instances where you collaborated with others to achieve a common goal, as teamwork is essential in a hospitality environment like YHA Chester Trafford Hall.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how YHA supports staff well-being. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
