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For Companies At a Glance
- Tasks: Coordinate the lettings process and provide top-notch customer service.
- Company: Join Ackerman Pierce, a trusted agency known for its supportive environment.
- Benefits: Enjoy weekly payments, a personal account manager, and a welcome pack.
- Why this job: Be part of a team that values customer satisfaction and promotes self-sufficiency.
- Qualifications: Experience in lettings coordination is essential; strong communication skills are a plus.
- Other info: This role offers a chance to make a real impact in the community.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
We are seeking a motivated and customer-focused Lettings Officer to join our Housing team. You will play a vital role in delivering an efficient and fair housing allocations and lettings service, ensuring that residents are supported into safe, sustainable homes.This is an excellent opportunity for someone with experience in housing or lettings who is passionate about supporting local communities and making a difference in people’s lives.Key Responsibilities
- Manage the allocation and letting of council and housing association properties in line with the Council’s policies and statutory obligations.
- Process housing applications, assess eligibility, and maintain accurate records.
- Work with applicants to provide advice on housing options, affordability, and tenancy sustainment.
- Liaise with internal teams, housing associations, and external partners to ensure efficient property turnaround and minimise voids.
- Carry out tenancy sign-ups, ensuring legal compliance and that tenants understand their rights and responsibilities.
- Support vulnerable applicants by making referrals to appropriate services where necessary.
- Contribute to service improvements by identifying and recommending process changes.
About You
- Experience in housing lettings, allocations, or tenancy management within social housing or a local authority setting.
- Knowledge of housing legislation, allocations policies, and choice-based lettings systems.
- Strong communication and customer service skills, with the ability to work empathetically with vulnerable residents.
- Organised and detail-oriented, able to manage a varied caseload and meet deadlines.
- Confident in using IT systems, databases, and Microsoft Office.
If you have the relevent skills then please apply today!
Contact Detail:
Ackerman Pierce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Officer
✨Tip Number 1
Familiarise yourself with the lettings process and relevant legislation. Understanding the legalities around tenancy agreements and mutual exchanges will give you an edge in discussions and interviews.
✨Tip Number 2
Showcase your customer service skills. Be prepared to share specific examples of how you've successfully handled customer queries or complaints in previous roles, as this is crucial for a Lettings Officer.
✨Tip Number 3
Network with professionals in the property management sector. Attend local property events or join online forums to connect with others in the field, which can lead to valuable insights and potential referrals.
✨Tip Number 4
Research our company culture and values at StudySmarter. Tailoring your approach to align with our mission can demonstrate your genuine interest in the role and help you stand out during the selection process.
We think you need these skills to ace Lettings Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Lettings Officer. Familiarise yourself with the key duties mentioned in the job description, such as customer service and coordination of the lettings process.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the role. Focus on any previous work as a lettings coordinator or similar positions where you provided excellent customer service and managed administrative tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the lettings process. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ackerman Pierce
✨Showcase Your Customer Service Skills
As a Lettings Officer, providing excellent customer service is key. Be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past, demonstrating your ability to keep promises and take ownership.
✨Understand the Lettings Process
Familiarise yourself with the end-to-end lettings process, including tenancy terminations and mutual exchanges. Being able to discuss this knowledge during the interview will show that you are proactive and understand the role's requirements.
✨Emphasise Teamwork and Collaboration
This role involves working with various partners and stakeholders. Highlight your experience in coordinating with different teams to achieve common goals, and be ready to discuss how you ensure effective communication and collaboration.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss situations where you've had to solve problems or overcome challenges in your previous roles. This will illustrate your ability to think on your feet and find solutions that meet or exceed customer expectations.
