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- Tasks: Manage customer success from onboarding to ongoing support and expansion.
- Company: Join Allego, a dynamic company transforming how ideas are shared and learning happens.
- Benefits: Enjoy remote work options, training opportunities, and a supportive leave package.
- Why this job: Be part of a collaborative team that celebrates customer success and drives growth.
- Qualifications: 5 years in SaaS client services preferred; strong communication and project management skills required.
- Other info: Revenue Enablement experience is a plus; adaptable candidates thrive in our fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Allego’s curious and self-driven Customer Success Managers have a direct impact on Allego’s growth. As a CSM, you are ultimately responsible for the high touch, complete post-sales services lifecycle of a portfolio of Allego customers. You will handle implementation of brand new customers, and through your partnership, guide those customers to expand usage and drive adoption. You celebrate your customers’ success as if it is your own!
Our Customer Success team is collaborative, energizing, and fast paced, and our CSMs take pride in helping to transform the way that ideas are shared and learning happens. You will be integral to Allego’s success through:
- Working with a portfolio of customers who range in industry and size to manage their initial and ongoing success; from onboarding and implementation through training and use case expansion.
- Using a consultative approach, serve as a trusted advisor to your portfolio of customers, repeatedly guiding them through the expanded use of the Allego blueprint incorporating best practices, new features and new use cases to ensure stickiness and ROI.
- Partnering with Sales to manage the smooth transition from Sales to Implementation to Expansion and Renewal.
- Acting as the product expert, customer advocate, and liaison between your customers and Allego’s Product Management team to translate business requirements into product enhancements.
- Executing monthly proactive outreach to clients in order to review usage, opportunities for use case expansion and assess overall level of satisfaction.
- Handling customer references, case studies and testimonials for your customer.
Requirements
The ideal candidate will have:
- 5 years experience in a fast-paced SaaS client services role, including new customer implementation, onboarding, and ongoing relationship management preferred.
- Strong project management experience in client relations/account management with a consultative approach.
- Proactive, self-motivated team player with innovative ideas to enhance client loyalty, retention, and growth.
- Excellent communication skills, both written and verbal, with experience in individual and group presentations.
- Strong interpersonal skills with a track record of building positive relationships.
- Skilled in cross-functional leadership and team coordination.
- Highly organized with strong time management abilities, capable of handling multiple projects simultaneously and setting clear expectations.
- Detail-oriented and quality-focused.
- Adaptable to a fast-paced, evolving startup environment while maintaining a positive attitude.
- Revenue Enablement Experience strongly preferred.
- Bachelor's degree or equivalent preferred, but not required.
- Proficient in Google Suite, Salesforce.com, and Microsoft Office; experience with Outlook, Excel, Word, and PowerPoint is a plus.
Benefits:
- Pension Plans
- Life Assurance
- Leave Package
- Work From Home
- Training & Development
- Employee Assistance Programme - Counseling
Customer Success Manager employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with Allego's products and services. Understanding their offerings will allow you to speak confidently about how you can help customers maximise their use of the platform, which is crucial for a Customer Success Manager.
✨Tip Number 2
Network with current or former employees of Allego on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships and driving adoption of SaaS products. Be ready to share specific examples that demonstrate your consultative approach and project management skills.
✨Tip Number 4
Showcase your communication skills by preparing for potential role-play scenarios during the interview. This could involve demonstrating how you would handle a customer onboarding session or address a client's concerns effectively.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly in SaaS environments. Emphasise your project management skills and any specific achievements that demonstrate your ability to drive customer satisfaction and retention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background aligns with Allego's mission. Use specific examples from your past roles to illustrate your consultative approach and ability to build strong relationships with clients.
Showcase Communication Skills: Since excellent communication is key for this role, consider including a brief section in your application that highlights your experience with presentations and client interactions. This could be a summary of successful projects or initiatives where you effectively communicated with stakeholders.
Highlight Adaptability: Given the fast-paced nature of the role, mention instances where you've successfully adapted to changing environments or challenges. This will demonstrate your ability to thrive in a dynamic startup atmosphere, which is crucial for a Customer Success Manager at Allego.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Customer-Centric Approach
As a Customer Success Manager, it's crucial to demonstrate your commitment to customer satisfaction. Prepare examples of how you've successfully onboarded clients and helped them achieve their goals. Highlight your consultative approach and how you’ve built strong relationships in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think about past experiences where you had to manage client expectations or resolve conflicts, and be ready to discuss these in detail.
✨Familiarise Yourself with Allego’s Products
Research Allego’s offerings and understand how they benefit customers. Being knowledgeable about the product will allow you to speak confidently about how you can help clients maximise their use of the platform and drive adoption.
✨Demonstrate Your Project Management Skills
Given the importance of project management in this role, be prepared to discuss your experience managing multiple projects simultaneously. Share specific examples of how you prioritised tasks, set clear expectations, and ensured successful outcomes for your clients.
