Disclosure Administrator

Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit Disclosure Services Officers until end June with a possible extension. Rate of pay £13.81/hour PAYE. These roles will be based onsite. The working hours are 35 hours per week working Monday – Friday. Candidates must have a basic disclosure Scotland certificate dated within last 3 months or be willing to apply. Responsibilities: – Provide clients with accurate information in a warm and friendly manner which may be by telephone, email and online. – Process applications for stakeholders. – Inbox monitoring and management. – Maintain correct and up-to-date stakeholder information. – Quickly determine customer needs – working with stakeholders to understand and identify needs. – Handle sensitive and personal information in line with data protection and confidentiality rules. – Process and Complete customer applications ensuring accuracy of data entry. – Work as part of a team to resolve or escalate customer queries and complaints. – Support your Team Leader and other team members in carrying out daily work activities and when new projects arise. – Access criminal history databases and interrogate as appropriate in line with current legislation. – Liaise with external stakeholders confirming relevant application information. – Support all peer groups taking part in Continuous Improvement activities. If you would like to hear more about these opportunities, please get in touch