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For Companies At a Glance
- Tasks: As a Slots Host, you'll deliver top-notch customer service and support in our gaming areas.
- Company: Join Genting Casinos, a leading UK leisure business known for exceptional customer experiences.
- Benefits: Enjoy flexible shifts, private GP access, discounts, mental health support, and career development opportunities.
- Why this job: Be part of a vibrant team, engage with customers, and enjoy a fun work environment.
- Qualifications: No prior gaming experience needed; just bring your passion for customer service and flexibility.
- Other info: Participate in social events like pub quizzes and football tournaments while enjoying a supportive workplace.
The predicted salary is between 24000 - 36000 £ per year.
JOB DESCRIPTION
Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry?
We have a vacancy for a slots host to join our team, previous gaming experience is not essential. You will be responsible for ensuring our customers receive the highest standard of customer service and be on hand to offer support to ensure they have a great experience on our slot machines and electronic gaming areas. You will need to be flexible and able to work a variety of shifts across the week.
Key skills and responsibilities include:
- Ability to deliver excellence in customer service at all times.
- Constantly looking for new customers whilst offering a warm and friendly welcome.
- Oversee the slots and electronic gaming (ETG) areas offering assistance.
- Identify any food and beverage requirements using a proactive approach where appropriate.
- An understanding of the slots and the electronic gaming offer is preferable.
- Communicate any relevant promotional activity or events to customers.
- Share customer feedback with the general manager.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits �\” read more details below.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme \” A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
Flexible benefits* \” designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy \” online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
- Tips
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
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Slots Host employer: Genting Casinos UK Ltd.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Slots Host
✨Tip Number 1
Familiarise yourself with the latest trends in the gaming industry. Understanding popular slot games and electronic gaming trends can help you engage better with customers and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock scenario. This will help you feel more confident in delivering exceptional service and handling various customer interactions.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shifts during the interview. Highlighting your willingness to work nights and weekends can set you apart from other candidates.
✨Tip Number 4
Research Genting Casinos and their values. Showing that you align with their commitment to outstanding service and inclusivity can demonstrate your genuine interest in becoming part of their team.
We think you need these skills to ace Slots Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Slots Host position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, even if it's not in gaming. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver excellent service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for working in a vibrant industry. Mention any relevant skills or experiences that make you a great fit for the role, and show your understanding of the company's values.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to help customers, even if they are not directly related to gaming.
✨Familiarise Yourself with Gaming Terminology
While previous gaming experience isn't essential, having a basic understanding of slots and electronic gaming can set you apart. Do some research on common terms and the types of games offered to demonstrate your interest.
✨Demonstrate Flexibility
Since the role requires working various shifts, be prepared to discuss your availability. Highlight your willingness to adapt to different schedules, including nights and weekends, to show that you're committed to the role.
✨Engage with Promotional Activities
Be ready to talk about how you would communicate promotional activities or events to customers. Think of creative ways to engage customers and enhance their experience, as this shows initiative and a proactive approach.
