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- Tasks: Serve guests with exceptional 5-star room service and create memorable experiences.
- Company: Join The Savoy, an iconic hotel known for luxury and outstanding hospitality since 1889.
- Benefits: Enjoy competitive salary, discounts, wellness perks, and a free stay after probation.
- Why this job: Be part of a prestigious team that values innovation, talent development, and guest satisfaction.
- Qualifications: 1-2 years in luxury hospitality, passion for service, and ability to thrive under pressure.
- Other info: Flexible roles may include various tasks to meet guest needs.
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five-star luxury.
Your purpose will be: You are an ambassador for exceptional service which is the hallmark of The Savoy's room service experience. Your warm personal attention makes guests feel unique and valued and creates enduring memories.
You will be accountable for:
- Delivering a memorable and professional 5-star service experience
- Advising guests through enthusiastically sharing your knowledge about our F&B offering
- Delivering on all standards, policies and procedures to create memorable luxury guest experiences
Your key responsibilities & contribution will be:
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
- Assisting guests regarding menu choices in an informative and enthusiastic way
- Taking reservations with all required details
- Boosting our revenue through upselling and other creative initiatives
- Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories
- Following all safety and sanitation and COVID policies when handling food and beverage
What you will need to do in this role:
Essential:
- 1-2 years of serving or hosting experience in a luxury hospitality environment
- Passion for and understanding of 5-star hospitality and what it takes to deliver it
- Empathetic with a talent for building rapport, and reading each guest's desired level of interaction
- Quick thinking, resourceful and able to solve problems at the moment
- Ability to remain calm and courteous at all times
- Ability to work well under pressure in a fast-paced and changing environment
- Able to work collaboratively as part of a team
- Willing to work in rotating shifts including weekends and public holidays
- Good knowledge of spoken and written English
- Rights to work in the UK
Desirable:
- Basic knowledge of a POS System
- Basic knowledge of Open table
- Industry-related certifications (i.e. WSET)
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What's in it for you?
- Competitive salary, pension, and life assurance
- 33 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included) - 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants - 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access, cycle-to-work scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program English classes, optician reimbursements, and local discounts for F&B and retail
In Room Dining Server employer: The Savoy
Contact Detail:
The Savoy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Server
✨Tip Number 1
Familiarise yourself with The Savoy's history and its unique offerings. Being able to share interesting stories or facts about the hotel can impress during your interview and show your genuine interest in the role.
✨Tip Number 2
Practice your upselling techniques before the interview. Think of creative ways to suggest menu items or promotions that could enhance the guest experience, as this is a key responsibility for the In Room Dining Server.
✨Tip Number 3
Demonstrate your understanding of 5-star service by preparing examples from your past experiences where you went above and beyond for guests. This will highlight your passion for luxury hospitality.
✨Tip Number 4
Be ready to discuss how you handle high-pressure situations. The Savoy values calmness and resourcefulness, so think of specific instances where you successfully managed challenges in a fast-paced environment.
We think you need these skills to ace In Room Dining Server
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the In Room Dining Server position. Tailor your application to highlight relevant experience in luxury hospitality.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for 5-star service and your understanding of The Savoy's values. Use specific examples from your past experiences to demonstrate how you can contribute to their team.
Highlight Relevant Experience: In your CV, emphasise any previous serving or hosting roles, particularly in luxury environments. Mention skills like upselling, menu knowledge, and customer rapport-building that align with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at The Savoy
✨Showcase Your Passion for Hospitality
Make sure to express your enthusiasm for 5-star service during the interview. Share specific examples from your previous experience that highlight your commitment to exceptional guest experiences.
✨Demonstrate Your Knowledge of the Menu
Familiarise yourself with The Savoy's food and beverage offerings before the interview. Being able to discuss menu items confidently will show your dedication and help you stand out as a knowledgeable candidate.
✨Emphasise Teamwork Skills
Since the role requires collaboration, be prepared to discuss how you've successfully worked in a team environment. Share anecdotes that illustrate your ability to support colleagues and contribute to a positive atmosphere.
✨Prepare for Scenario Questions
Expect questions about how you would handle challenging situations, such as difficult guests or high-pressure moments. Practising your responses will help you convey your quick thinking and problem-solving abilities effectively.
