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For Companies At a Glance
- Tasks: Manage a retirement lodge, ensuring a positive living experience for residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living solutions.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Ideal for those with customer service or administration experience; passion for helping others is key.
- Other info: Be part of a growing company with ambitious plans for the future.
The predicted salary is between 18000 - 27000 £ per year.
Salary: £22,500 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Location: Cleves Lodge, Haverhill, Suffolk - CB9 8JU
About The Role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About You
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How You'll Be Rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About Us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values
TORCH: Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Lodge Manager employer: Churchill Estates Management
Contact Detail:
Churchill Estates Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with their culture.
✨Tip Number 2
Network with current or former Lodge Managers or employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when discussing your suitability for the role.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Since the role focuses heavily on providing first-class service, think of specific instances where you've gone above and beyond for customers, particularly in challenging situations.
✨Tip Number 4
Research the retirement living sector and current trends affecting it. Being knowledgeable about the industry will not only impress during interviews but also demonstrate your commitment to understanding the needs of the Home Owners you'll be serving.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer service, and any background in retirement living or hospitality. Use specific examples that demonstrate your ability to manage a property and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with people and your commitment to providing a first-class customer experience. Mention how your skills align with the values of Churchill Estates Management, particularly in trust, openness, and communication.
Highlight Relevant Skills: In your application, emphasise your administrative skills, proficiency in Microsoft Office, and experience in managing events or activities. These are crucial for the Lodge Manager role, so make them stand out.
Showcase Your Personality: Since this role requires a friendly and outgoing personality, consider including a brief section about your interpersonal skills and how you connect with others. This will help convey that you are the 'go-to' person who can create a welcoming environment for Owners.
How to prepare for a job interview at Churchill Estates Management
✨Show Your Passion for Customer Service
As a Lodge Manager, your role revolves around providing excellent customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, especially in environments similar to retirement living or hospitality.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative capabilities, be ready to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might even want to mention any relevant projects where you successfully managed schedules or organised events.
✨Emphasise Your People Skills
This position is all about working with people, so highlight your ability to connect with others. Share stories that showcase your friendly personality and how you've effectively communicated with diverse groups, including residents and contractors.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle pressure and make decisions. Think of scenarios where you had to act with sensitivity and diplomacy, as well as times when you needed to be assertive to ensure safety and security.
