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- Tasks: Lead a team, drive sales, and create amazing customer experiences in our jewellery shop.
- Company: Join Warren James, the UK's largest independent jeweller, known for its family values and customer care.
- Benefits: Enjoy 28 days holiday, staff discounts, and monthly pay straight to your bank account.
- Why this job: Be part of a passionate team, promote beautiful jewellery, and make customers smile every day.
- Qualifications: Retail management experience preferred; passion for jewellery and customer service is essential.
- Other info: Jewellery knowledge isn't required; we provide training to help you shine!
The predicted salary is between 24000 - 36000 £ per year.
Warren James is on the lookout for a Shop Manager - someone who loves wearing and promoting our jewellery with a desire to drive sales and increase our brand awareness.
About us: At Warren James we are a company made up of real people who care about what we do and know how to do a great job. Our strong family values and amazing value offer have been the cornerstone of our business structure since our incorporation in 1979. We care about our customers and staff alike – you are known by name, not a number. From the ground up starting with one single shop, but with a great belief and dedication from our people, Warren James has grown into the UK’s largest independently owned and trusted retail jeweller. Operating from over 200 shops Nationwide and online shopping through our website – both online and instore we are committed to looking after our ever-growing customer community.
This is a great opportunity to manage one of our shops and join one of the UK’s best loved jewellery brands – help us spread our passion and enthusiasm for customers and our jewellery.
The Retail Manager Role:
- Operating within Warren James policies, procedures and processes, manage and take responsibility for the day-to-day operations of a designated shop and small team to maximise sales, customer numbers and team potential.
- Create a welcoming environment & great one to one customer experiences.
- Motive and develop a small sales team to reach their full potential.
- Set a good example in everything you do.
- Develop and maintain an excellent knowledge of our jewellery.
The Retail Manager Essentials:
- Experience in retail management or hospitality.
- An ability to display a genuine passion for jewellery and customer service.
- Promote a smart and well-groomed appearance – essential in reflecting our company’s public image.
- A necessity to love wearing Warren James jewellery.
- Self-motivated with good leadership and people skills.
- Confident communicator with good organisational skills.
- Attention to detail in everything you do.
- Jewellery knowledge isn’t required as training is provided.
The Benefits:
- Full time contract.
- 28 days holiday a year and after 5 years you’ll receive 33 days a year (including 8 Bank Holidays).
- Monthly pay straight into your bank account at the end of every month.
- Staff discount on your WJ jewellery purchases.
- Incentives and treats throughout the year.
If you’ve got what it takes and are passionate and enthusiastic about customers and sales… we would love to hear from you.
Retail Manager employer: Warren James Jewellers
Contact Detail:
Warren James Jewellers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager
✨Tip Number 1
Familiarise yourself with Warren James' brand values and history. Understanding their commitment to customer service and family values will help you align your approach during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Showcase your passion for jewellery by wearing pieces from Warren James during your interview. This not only reflects your enthusiasm but also gives you a chance to discuss your favourite items and how you would promote them in-store.
✨Tip Number 3
Prepare examples of how you've successfully motivated and developed teams in previous roles. Highlighting your leadership skills will be crucial, as the role requires managing a small sales team effectively.
✨Tip Number 4
Research current trends in the jewellery market and be ready to discuss them. Showing that you are knowledgeable about the industry will impress the hiring managers and demonstrate your commitment to staying informed.
We think you need these skills to ace Retail Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Warren James' values and mission. Highlight your alignment with their family-oriented approach and commitment to customer service in your application.
Tailor Your CV: Emphasise your retail management experience and any relevant skills that demonstrate your ability to lead a team and drive sales. Use specific examples to showcase your achievements in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for jewellery and customer service. Mention why you want to work for Warren James specifically and how you can contribute to their success.
Showcase Your Personality: Since Warren James values personal connections, let your personality shine through in your application. Use a friendly tone and express your enthusiasm for the role and the brand.
How to prepare for a job interview at Warren James Jewellers
✨Show Your Passion for Jewellery
Make sure to express your genuine love for jewellery during the interview. Share personal stories about your experiences with jewellery, whether it's wearing it or gifting it, to demonstrate your enthusiasm and connection to the brand.
✨Demonstrate Leadership Skills
As a Retail Manager, you'll be leading a small team. Prepare examples of how you've motivated and developed team members in previous roles. Highlight your ability to set a good example and create a positive work environment.
✨Understand Customer Experience
Warren James values customer service highly. Be ready to discuss how you would create a welcoming environment and ensure great one-to-one customer experiences. Think of specific strategies you could implement to enhance customer satisfaction.
✨Dress the Part
Since a smart and well-groomed appearance is essential, make sure to dress professionally for the interview. Wearing some jewellery from Warren James can also show your commitment to the brand and its image.
