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- Tasks: Greet clients, assist with eyewear selection, manage bookings, and maintain store presentation.
- Company: Join Bayfields Opticians, a passionate independent business focused on great service and local relationships.
- Benefits: Enjoy a fun work environment, professional development courses, and hands-on learning opportunities.
- Why this job: Be part of a supportive team dedicated to client care and personal growth in the optical field.
- Qualifications: Experience in optical retail, strong communication skills, and a keen interest in eye care required.
- Other info: Complete our Front of House Development course for career advancement and networking opportunities.
The predicted salary is between 20500 - 26000 £ per year.
We are looking for an experienced Optical Assistant to join our amazing team in Egham for 5 days / 40 hours per week (Monday to Saturday 9am – 5:30pm). When you join Bayfields Opticians and Audiologists as our Optical Assistant, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions.
At Bayfields, we are passionate about the services we provide our clients so as our experienced Optical Assistant, you will be the first point of contact for anyone visiting or contacting your practice. We want you to greet our clients in person as they arrive, or over the phone with a smile to make them feel valued and you will listen and understand their needs before taking ownership of their query. You will work closely with your Practice Manager, Optometrists, Audiologists, Dispensing Opticians and team members to determine the best solutions for our clients and focus on delivering obsessively great service at every step in the Bayfields client journey.
We need an experienced Optical Assistant with experience of dispensing single focus lenses, multi-focal lenses and contact lenses. We would like somebody with strong IT skills and excellent communication and listening skills with the ability to build strong relationships with your team members, peers, and clients.
Key Responsibilities:- Greet customers warmly and provide excellent service.
- Assist customers in selecting suitable frames, lenses, and other optical products.
- Experience of dispensing single focus lenses, multi-focal lenses and contact lenses.
- Schedule appointments and manage bookings.
- Maintain product displays and ensure the store is tidy and presentable.
- Handle administrative tasks, including processing payments and orders.
- Excellent customer service and communication skills.
- A keen interest in eye care and eyewear.
- Strong attention to detail and organizational abilities.
- The ability to work well in a team and independently.
- Previous experience in optical retail.
As an integral member of the Bayfields team, we will provide our Optical Assistant with an enjoyable professional working environment which is fun, open and where we are committed to supporting you, your personal wellbeing and your professional development which will involve you being on our Front of House Development course. This Bayfields Opticians & Audiologists course will take you through our client journey, an introduction to Contact Lenses, an introduction to the Eye and its Anatomy to understanding spectacle frames and lenses but most importantly giving you the opportunity to network and learn with your colleagues from other practices. You will participate in workshops that demonstrate the various types of optical screening equipment in practice and how to carry out basic repairs and adjustments. It will give you the opportunity to learn in a hands-on environment under the guidance of our experienced managers. Additionally, you will explore the Audiology journey to understand the impact of hearing loss for our clients and the solutions we can offer. You will also spend time at the Zeiss Offices in Birmingham where their expert team will take you through the features and benefits of Zeiss lenses showcasing why they are industry leaders. The final part of your learning journey will take place in a learning practice giving you an opportunity to apply everything you have learned in a safe environment, under the expert guidance of your learning manager.
If you are an enthusiastic, customer-focused Optical Assistant, and looking for a new rewarding role, we would love to hear from you!
Contact Detail:
Bayfields Opticians and Audiologists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant
✨Tip Number 1
Familiarise yourself with the latest optical products and technologies. Being knowledgeable about single focus lenses, multi-focal lenses, and contact lenses will not only boost your confidence but also impress the hiring team at Bayfields.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with the company. Whether it's through a phone call or an in-person visit, demonstrating a warm and welcoming attitude can set you apart from other candidates.
✨Tip Number 3
Network with current employees or professionals in the optical field. Engaging with them can provide you with insights into the company culture at Bayfields and help you understand what they value in their team members.
✨Tip Number 4
Prepare to discuss your previous experience in optical retail during interviews. Be ready to share specific examples of how you've successfully assisted customers and resolved queries, as this aligns perfectly with the role's responsibilities.
We think you need these skills to ace Optical Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in optical retail, particularly your skills in dispensing single focus lenses, multi-focal lenses, and contact lenses. Emphasise your customer service skills and any previous roles that demonstrate your ability to build relationships with clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for eye care and eyewear. Mention specific experiences where you provided excellent customer service and how you can contribute to the Bayfields team. Personalise it by referencing the company's commitment to local relationships and great service.
Highlight Relevant Skills: In your application, clearly outline your strong IT skills and communication abilities. Provide examples of how you've used these skills in past roles to enhance customer experiences or improve team collaboration.
Show Enthusiasm: Convey your enthusiasm for the role and the company in both your CV and cover letter. Mention your eagerness to participate in the Front of House Development course and how you look forward to learning and growing within the Bayfields team.
How to prepare for a job interview at Bayfields Opticians and Audiologists
✨Showcase Your Customer Service Skills
As an Optical Assistant, you'll be the first point of contact for clients. Be prepared to discuss your previous customer service experiences and how you handled various situations. Highlight your ability to make clients feel valued and understood.
✨Demonstrate Your Knowledge of Optical Products
Familiarise yourself with different types of lenses and frames, including single focus and multi-focal lenses. Be ready to explain how you would assist customers in selecting the right products based on their needs.
✨Emphasise Teamwork and Communication
This role requires strong collaboration with team members. Share examples of how you've successfully worked in a team environment and communicated effectively with colleagues and clients to achieve common goals.
✨Prepare Questions About the Company
Show your interest in Bayfields by preparing thoughtful questions about their services, values, and the Front of House Development course. This demonstrates your enthusiasm for the role and your commitment to personal and professional growth.
