Catalogue Manager

• Single point of contact for all catalog related interactions to the Customer, Service Provider(s), Account Lead

• Acts as a Subject Matter Expert for Service Catalog Maintenance requests, supporting best practices and implementations

• Translates Customer defined business requirements into catalog configuration specifications to be implemented in the Service Catalog

• Works with key stakeholders to ensure modifications to the catalog are aligned to standards and contractual obligations

• Facilitates testing and provides support to ensure changes implemented align with defined business requirements

• Plans catalog changes within the defined maintenance cycle

• Provides input into Capability for continuous improvement of the global GSS services, including all elements of the service package (process, procedure, work instructions, report standards, training, tool capability, automation, etc.)

• Interacts with Account Lead to implement catalog items from frequent NSSR requests

• Monitors the service request environment, identifying and responding to new and changing business needs and possible improvements in efficiency

• Participates in Catalog implementation to receive knowledge transfer of customer catalog

• Performs proactive catalog audits on catalog utilization

• Writes knowledge articles to communicate catalog changes that will impact end users through the portal

About the company

DXC Technology is an American multinational information technology services and consulting company headquartered in Ashburn, Virginia.

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