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For Companies At a Glance
- Tasks: Engage with customers, qualify leads, and provide product advice in a friendly manner.
- Company: Join Bosch, a global leader in innovative services with over 7,500 associates worldwide.
- Benefits: Enjoy flexible working hours, hybrid options, employee discounts, and a creative work environment.
- Why this job: Shape customer experiences for top brands while contributing to a positive team culture.
- Qualifications: Experience in the automotive industry and strong communication skills in English and German required.
- Other info: Work Monday to Friday, with operational hours from 08:00 to 17:00.
The predicted salary is between 28800 - 48000 £ per year.
Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
Job Description
- Outbound lead qualification & registration
- Liaising with the Client/Stakeholders on a regular basis
- Handling all customer interaction in a prompt, friendly and professional manner
- Understanding the customer requirements, ability to give product advice
- Advising customers on the best services available
- Build rapport with the customers
- Capture, maintain and ensure quality of customer data
- Contributing to the overall performance of the team
- Deliver and maintain both individual and team targets
Qualifications
- Experience of the automotive industry ideally related to parts, products and product catalogues
- Excellent verbal and written communication skills in both English and German
- Proven record of providing internal and external customer service
- Self-motivated and driven to succeed
- Team Player
- Technically savvy – a good understanding of the internet and smartphones and applications would be an advantage
- IT literate and good PC skills
- The commitment to work towards individual and team goals
Additional Information
- Operational Hours: Monday – Friday 0800 – 1600 or 0900 - 1700
- Your future job location offers you: flexible work time options, hybrid home/office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.
Fleet Management Associate employer: Robert Bosch Group
Contact Detail:
Robert Bosch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Management Associate
✨Tip Number 1
Familiarise yourself with the automotive industry, especially regarding parts and products. Understanding the latest trends and technologies will help you engage more effectively with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your communication skills in both English and German. Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly and confidently in both languages to stand out.
✨Tip Number 3
Showcase your technical savvy by being well-versed in the latest internet and smartphone applications. Being able to discuss how these tools can enhance customer service will demonstrate your readiness for the role.
✨Tip Number 4
Emphasise your ability to work as part of a team and meet targets. Prepare examples from your past experiences where you successfully collaborated with others to achieve goals, as this is crucial for the Fleet Management Associate position.
We think you need these skills to ace Fleet Management Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive industry, particularly any roles related to customer service or product knowledge. Use keywords from the job description to demonstrate your fit for the Fleet Management Associate position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that showcase your communication skills in both English and German, as well as your ability to build rapport with customers.
Showcase Technical Skills: Since the role requires being technically savvy, include examples of your experience with internet applications, smartphones, or any relevant IT skills. This will help demonstrate your capability to handle the technical aspects of the job.
Highlight Teamwork and Goals: Emphasise your ability to work as part of a team and your commitment to achieving individual and team goals. Provide examples of how you've contributed to team success in previous roles, which aligns with Bosch's focus on performance.
How to prepare for a job interview at Robert Bosch Group
✨Research Bosch and Its Values
Before your interview, take some time to understand Bosch's mission and values. Familiarise yourself with their services and how they impact customer experience. This will help you align your answers with what the company stands for.
✨Showcase Your Automotive Knowledge
Since the role involves the automotive industry, be prepared to discuss your experience with automotive parts and products. Highlight any relevant knowledge of product catalogues and how it can benefit the team.
✨Demonstrate Communication Skills
As excellent verbal and written communication skills are crucial for this position, practice articulating your thoughts clearly. Be ready to provide examples of how you've successfully handled customer interactions in the past.
✨Emphasise Teamwork and Motivation
This role requires a self-motivated team player. Share experiences that showcase your ability to work collaboratively towards team goals while also being driven to achieve individual targets.
