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- Tasks: Engage families and manage front-of-house operations at a children's centre.
- Company: Join Archer Resourcing, a leader in connecting professionals with social care roles across the UK.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Make a real impact in your community while building relationships with families and children.
- Qualifications: Strong communication skills and experience in a team-oriented, multi-agency setting are essential.
- Other info: Enhanced DBS check required; referral bonuses available for successful candidates.
The predicted salary is between 28800 - 43200 £ per year.
Job purpose: To engage families at the point of entry to the service and build and maintain positive working relationships with service users, both at the centre and in the community, enabling their access to the locality offer. To provide the day-to-day front of house management and administration functions for the centre.
Responsibilities include, but are not limited to:
- Engaging families at the point of entry to the service by providing an environment where families feel welcome and supported, and to forge strong working relationships with the families.
- To manage the reception area, greeting all visitors warmly and ensuring it remains a welcoming, clean, and pleasant environment, and ensuring safety checks and procedures are implemented and advised to visitors to the centre.
- To establish and maintain good relationships with all site users, parents/carers, and visitors, and to enhance community development.
- To manage enquiries to the children's centre by telephone, email, and face-to-face contact from parents, professionals, voluntary organizations, statutory agencies, and the general public.
- To seek regular feedback from centre users and collate and report responses to the centre co-ordinator.
- To maintain the children's centre database, ensuring registration and attendance data are inputted and kept up to date.
- To manage and implement robust systems for the management of service user information, reviewing data retention processes, and ensuring compliance with Data Protection policies.
Requirements:
- Ability to work flexibly to meet the needs of the service.
- Demonstrable experience of working effectively as part of a team in a busy, multi-agency environment.
- Excellent ICT skills and the ability to learn new systems as required.
- Excellent verbal and written communication skills and the ability to respond effectively to a wide range of enquiries.
- Ability to effectively enter, amend, and quality assure data, observing confidentiality.
- Demonstrable ability to develop positive relationships with children, their families, and the wider community.
- Knowledge of issues impacting children, young people, and families, especially vulnerable groups.
- Enhanced DBS check within the last 12 months or willingness to obtain one.
Family engagement officer employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family engagement officer
✨Tip Number 1
Familiarise yourself with the local community and the specific needs of families in the London Borough of Hillingdon. Understanding the demographics and challenges faced by families will help you engage more effectively during interviews.
✨Tip Number 2
Network with professionals already working in family engagement or social care roles. Attend local community events or workshops to build connections that could provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in managing front-of-house operations and how you've successfully built relationships in previous roles. Be ready to share specific examples that demonstrate your ability to create a welcoming environment.
✨Tip Number 4
Showcase your ICT skills by being familiar with common data management systems used in social care. If possible, mention any relevant software you’ve used in the past to manage service user information effectively.
We think you need these skills to ace Family engagement officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Family Engagement Officer position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for engaging with families and your experience in community development. Use specific examples to demonstrate your ability to build positive relationships and manage enquiries effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you worked in a multi-agency environment or engaged with families and children. Include details about your ICT skills and any experience with data management, as these are crucial for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Family Engagement
Make sure to express your genuine interest in working with families and children. Share any relevant experiences that highlight your commitment to community engagement and how you’ve positively impacted families in the past.
✨Demonstrate Strong Communication Skills
Since the role requires excellent verbal and written communication, prepare examples of how you've effectively communicated with diverse groups. Be ready to discuss how you handle enquiries and feedback from parents and professionals.
✨Highlight Your Teamwork Experience
This position involves working in a multi-agency environment, so be prepared to talk about your experience collaborating with others. Share specific instances where teamwork led to successful outcomes in your previous roles.
✨Familiarise Yourself with Data Protection Policies
Understanding data management and confidentiality is crucial for this role. Brush up on data protection regulations and be ready to discuss how you would ensure compliance while managing service user information.
