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- Tasks: Lead digital initiatives and manage multiple releases to enhance customer experience.
- Company: Join NatWest Group, a leading British banking and insurance company based in Edinburgh.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a significant impact while collaborating with innovative teams and embracing the latest technologies.
- Qualifications: Experience in Agile methodology, digital channels, and strong communication skills are essential.
- Other info: This role offers a chance to contribute to our 2030 strategy and vision.
The predicted salary is between 43200 - 72000 £ per year.
We’ll look to you to lead the discovery of initiatives across digital channels, for multiple releases within a release train, while realising strategy, new propositions and capabilities within our Digital channels. Working collaboratively, you’ll make sure all aspects of change are designed, impact assessed and delivered to time and quality. This is your opportunity to make a far-reaching impact with your work, providing insightful feedback and sharing expertise and knowledge to support our Group COO achieve its 2030 strategy and vision.
As a Digital Discovery Manager, you’ll be managing the delivery of digital releases and other changes to our digital channels from inception through to post-live validation and monitoring, while making sure that the brand, customer experience and impacts on engagement are considered at every stage. Working collaboratively, you’ll make sure to define, analyse and prioritise improvements to help simplify the business for colleagues and customers. You’ll also work hand in hand with our capabilities team and Digital X colleagues to ensure we embrace and optimise the latest tools and technologies and make our business simple to deal with.
You’ll also be:
- Planning, prioritising, running and delivering multiple digital releases in parallel, working with your team, the required stakeholders and delivery partners.
- Focusing on identifying process improvements, simplification opportunities and eradicating waste, while optimising value.
- Ensuring governance, reporting and control, including all required delivery documentation using the appropriate framework and processes.
- Owning risks, issues and dependencies, including assessments, ensuring mechanisms are in place to identify, report, manage, mitigate and escalate within the defined risk appetite.
- Promoting continuous improvements, including engagement in delivery retrospectives to identify opportunities to improve processes and techniques to drive efficiencies and quality.
- Ensuring alignment with the business strategy and the strategic delivery plan across the domain to achieve optimal delivery models.
The skills you’ll need:
- The ability to deliver complex initiatives or multiple releases in parallel, realising business outcomes and improvements to customer and colleague experiences that support strategic direction.
- Knowledge and an understanding of technology systems and processes, as well as Agile methodology and experience in business change delivery.
- The proven ability to adapt to quickly changing environments.
- The ability to communicate complex concepts clearly to colleagues at all levels, and influence, inspire and engage customers and colleagues.
- An understanding and experience of change frameworks and idea to value tools and methodologies.
- The ability to provide expertise in digital channels, including mobile, online and digital propositions.
- Knowledge of analytics, human centred design, customer insight and experience management, including journey mapping, UX and funnel management.
- Good creative thinking, collaboration and stakeholder management skills.
- Lean, six sigma or similar qualification.
- Knowledge of the different businesses within our Group COO.
Hours: 35
Job Posting Closing Date: 27/04/2025
Ways of Working: Hybrid
Digital Discovery Manager employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Discovery Manager
✨Tip Number 1
Familiarise yourself with Agile methodologies, as this role heavily relies on them. Consider joining online forums or local meetups to discuss Agile practices and learn from others in the field.
✨Tip Number 2
Network with professionals who have experience in digital channels and change management. Use platforms like LinkedIn to connect and engage with industry experts, which can provide insights and potentially lead to referrals.
✨Tip Number 3
Stay updated on the latest trends in digital transformation and customer experience. Follow relevant blogs, podcasts, and webinars to gather knowledge that you can discuss during interviews, showcasing your passion for the field.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills by thinking of examples where you've successfully managed multiple projects or releases. Be ready to share how you identified process improvements and optimised value in previous roles.
We think you need these skills to ace Digital Discovery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital project management, Agile methodologies, and change delivery. Use specific examples that demonstrate your ability to manage multiple releases and improve customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of Digital Discovery Manager. Discuss how your skills align with the company's 2030 strategy and provide examples of how you've successfully led digital initiatives in the past.
Showcase Your Skills: Clearly outline your knowledge of digital channels, analytics, and human-centred design in your application. Mention any relevant qualifications like Lean or Six Sigma that can set you apart from other candidates.
Proofread and Edit: Before submitting your application, take the time to proofread and edit your documents. Ensure there are no grammatical errors and that your ideas flow logically. A polished application reflects your attention to detail.
How to prepare for a job interview at NatWest Group
✨Understand the Digital Landscape
Familiarise yourself with the latest trends in digital channels and technologies. Be prepared to discuss how these can be leveraged to enhance customer experience and engagement, as this role heavily focuses on digital initiatives.
✨Showcase Your Agile Experience
Since the role requires knowledge of Agile methodology, be ready to share specific examples of how you've successfully managed projects using Agile principles. Highlight your ability to adapt to changing environments and deliver results under pressure.
✨Communicate Clearly and Effectively
Practice articulating complex concepts in a straightforward manner. The ability to influence and engage stakeholders at all levels is crucial, so demonstrate your communication skills during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare scenarios where you identified process improvements or managed risks effectively, showcasing your analytical and strategic thinking.
