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- Tasks: Lead and inspire teams at Wembley Stadium, ensuring top-notch guest service.
- Company: Delaware North UK is a leading hospitality provider at iconic venues like Wembley Stadium.
- Benefits: Enjoy competitive pay, flexible hours, and the chance to work at exciting events.
- Why this job: Join a dynamic team in a vibrant setting, shaping unforgettable experiences for guests.
- Qualifications: Experience in managing hospitality teams and knowledge of the Food & Beverage industry required.
- Other info: Be part of a global legacy with opportunities for growth in various sectors.
The opportunity at Delaware North UK is for CASUAL Concessions Managers at Wembley Stadium in London. In this electric environment, there are always chances to succeed; you will be managing team members from a range of kiosks, ensuring exceptional guest service. Your passion and attention to quality service will shape dedication across dynamic and diverse teams and be the driving force behind smooth and quality experiences for our guests. If you share our vision for operational excellence and are ready to lead teams in an incredible setting, take a shot at your career with us.
Join our valued team at this electric venue if you are:
- Quick thinking and detail-oriented
- Passionate in inspiring first-class guest experience
- Able to work collaboratively and inspire excellence in a dedicated team
- A strong, composed leader, continuously prioritising multiple operation tasks
The expected pay for this role is £18.40.
At Delaware North UK, you’ll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We’re looking to create the future of hospitality, so if you’re ready to take the next step, shoot and score your future career with us and see why Delaware North is your best move yet.
As our team member, you’ll receive:
- Competitive weekly pay
- Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle
What will you do?
- Manage, lead, and train dedicated and proud frontline teams, promoting quality goods and elevating exceptional service excellence
- Prompt and appropriate handling of guest feedback
- Deliver informative and engaging briefs to all team members within your service area before each event
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence
More about you:
- Experience managing and leading large hospitality teams within hospitality or events
- Knowledge of the Food & Beverage industry, preferably within hospitality and catering environment
Since its opening in 2007, Delaware North has been the proud hospitality provider at the iconic Wembley Stadium, home to England’s National Football Teams. As the UK’s most significant sports and entertainment venue, the buzzing Wembley Stadium has showcased some of the world’s most iconic events, giving Delaware North team members countless opportunities to build outstanding memories with our guests.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Together, we’re shaping the future of hospitality — come grow with us!
Concessions Manager (Casual) - Wembley Stadium employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concessions Manager (Casual) - Wembley Stadium
✨Tip Number 1
Familiarise yourself with Wembley Stadium and its events. Understanding the venue's atmosphere and the types of events held there will help you connect with the role and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Showcase your leadership skills by sharing specific examples from your past experiences. Highlight how you've successfully managed teams in high-pressure environments, as this is crucial for a Concessions Manager.
✨Tip Number 3
Network with current or former employees of Delaware North UK. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss your approach to guest service excellence. Think about how you would handle guest feedback and ensure quality service, as these are key aspects of the role that you’ll need to convey.
We think you need these skills to ace Concessions Manager (Casual) - Wembley Stadium
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing hospitality teams and your knowledge of the Food & Beverage industry. Use specific examples that demonstrate your leadership skills and ability to inspire excellence.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for guest service and operational excellence. Mention why you are excited about the opportunity at Wembley Stadium and how your skills align with Delaware North's vision.
Showcase Your Leadership Experience: In your application, emphasise any previous roles where you managed teams or handled guest feedback. Highlight your quick thinking and detail-oriented approach, as these are key traits for the Concessions Manager role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Delaware North
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for providing exceptional guest service. Share examples from your past experiences where you went above and beyond to ensure guests had a memorable time.
✨Demonstrate Leadership Skills
As a Concessions Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and motivated teams in high-pressure environments.
✨Know the Venue and Its Events
Familiarise yourself with Wembley Stadium and the types of events held there. Showing that you understand the venue's significance and its operations will demonstrate your commitment and interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios related to guest feedback or operational challenges and how you would handle them effectively while maintaining service excellence.
