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- Tasks: Manage relationships with UK-based strategic accounts and ensure customer satisfaction.
- Company: Join a leading tech company focused on delivering value to customers across EMEA.
- Benefits: Enjoy a competitive salary, remote work options, and full corporate benefits.
- Why this job: Be a trusted advisor and make a real impact on customer success in a dynamic environment.
- Qualifications: 3+ years in Customer Success or Technical Account Management with a solid technical background.
- Other info: Must be based in the UK and hold a valid UK passport.
The predicted salary is between 64000 - 88000 £ per year.
Our client is looking to hire an experienced Customer Success Manager (CSM) to join their EMEA team in the UK and play a critical role in helping customers achieve value and success with our solutions. As a CSM, you will be responsible for managing relationships across a portfolio of UK-based strategic accounts, ensuring satisfaction, driving adoption, and uncovering expansion opportunities. This is a customer-facing role requiring a blend of relationship management, technical aptitude, and strategic thinking. The ideal candidate will have at least 3 years of experience in Customer Success, with a background in Technical Account Management (TAM) or a similarly technical role being highly desirable.
Key Responsibilities:
- Own the post-sales customer journey, ensuring smooth onboarding, high adoption, and long-term engagement.
- Develop strong relationships with key stakeholders at various levels across customer organizations.
- Proactively identify risks to customer success and develop strategies to mitigate them.
- Drive renewals, retention, and identify upsell and cross-sell opportunities in collaboration with the Sales team.
- Conduct regular business reviews and success planning sessions to align customer goals with product capabilities.
- Use customer usage data and insights to guide strategic conversations and ensure maximum value delivery.
- Collaborate closely with internal teams including Sales, Product, Support, and Technical teams to advocate for customer needs and ensure a seamless experience.
- Serve as a trusted advisor by staying current on product knowledge and industry trends relevant to your customers.
Experience Required:
- 3+ years of experience in a Customer Success, Technical Account Management role.
- A technical background (e.g., Technical Account Management, Pre-Sales, IT Consulting, or related experience).
- A solid understanding of enterprise IT environments, networking, or cloud technologies.
- Proven ability to manage and grow customer relationships in a B2B SaaS or technology environment.
- Strong communication and interpersonal skills, with the ability to build rapport with both technical and non-technical stakeholders.
- Comfortable working with CRM and Customer Success tools (e.g., Salesforce, Gainsight, etc.).
- Results-driven, self-motivated, and able to work independently in a fast-paced environment.
- Willingness to travel occasionally for customer meetings.
The Offer / Package:
- Base Salary: £80,000 - £110,000 (dependant on experience)
- Bonus Structure
- Remote Working
- Full Corporate Benefits
Applicants must be currently living in the UK and hold a valid UK passport.
Customer Success Manager UK&I employer: Fruition Group
Contact Detail:
Fruition Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager UK&I
✨Tip Number 1
Familiarise yourself with the specific customer success metrics and tools mentioned in the job description, like Salesforce and Gainsight. Being able to discuss how you've used these tools in your previous roles will show that you're ready to hit the ground running.
✨Tip Number 2
Research the company’s products and services thoroughly. Understanding their solutions will allow you to have informed discussions during interviews and demonstrate your ability to align customer goals with product capabilities.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past, particularly in a B2B SaaS environment. Highlighting specific instances where you've driven adoption or identified upsell opportunities can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Success Manager UK&I
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success and Technical Account Management. Use specific examples that demonstrate your ability to manage customer relationships and drive adoption of solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention how your background aligns with their needs, particularly your experience in B2B SaaS environments and your technical aptitude.
Highlight Key Skills: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've built rapport with both technical and non-technical stakeholders in previous roles.
Showcase Results: Include quantifiable achievements in your application. For instance, mention any successful renewals, retention rates, or upsell opportunities you have driven in past positions to demonstrate your results-driven approach.
How to prepare for a job interview at Fruition Group
✨Showcase Your Relationship Management Skills
As a Customer Success Manager, your ability to build and maintain relationships is crucial. Prepare examples of how you've successfully managed customer relationships in the past, highlighting your communication skills and ability to engage with both technical and non-technical stakeholders.
✨Demonstrate Technical Aptitude
Given the technical nature of the role, be ready to discuss your understanding of enterprise IT environments, networking, or cloud technologies. Brush up on relevant technical concepts and be prepared to explain how they relate to customer success.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential risks to customer success and how you would mitigate them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research the Company and Its Solutions
Familiarise yourself with the company's products and services. Understand their value proposition and how they help customers achieve success. This knowledge will enable you to align your answers with the company's goals and demonstrate your genuine interest in the role.
