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- Tasks: Lead a dynamic team, manage bookings, and ensure top-notch customer service at the box office.
- Company: Join Pertemps, a leading recruitment firm with a strong reputation for employee care and development.
- Benefits: Enjoy competitive pay, 21 days annual leave, and excellent training opportunities.
- Why this job: Be part of a vibrant cultural hub in Harrow, making a real impact in the community.
- Qualifications: Experience in arts venue management and team leadership is essential; familiarity with ticketing systems is a plus.
- Other info: This is a temporary role with potential for extension, perfect for gaining valuable experience.
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Location: Harrow Arts Centre, Uxbridge Road, Hatch End HA5 4EA
Employer: Pertemps Recruitment Partnership for London Borough of Harrow
Contract Type: Temporary (3 months assignment, to be reviewed for extension)
Working Hours: Monday - Friday, 09:00 - 17:00
Work Arrangement: 36 hours per week, might be required to work evenings
Role Overview: Pertemps is currently recruiting for a proactive and motivated Box Office Supervisor to join the expanding team at the London Borough of Harrow. This temporary position offers a competitive hourly rate of up to £19.01 PAYE, alongside excellent training, career development opportunities, and 21 days of annual leave (excluding Bank Holidays).
Key Responsibilities:
- Manage venue hire and commercial bookings to meet income targets.
- Act as the main contact for hirers, overseeing event bookings.
- Optimize space usage via the booking system, handling the full process from enquiry to payment.
- Lead and support box office assistants, ensuring excellent customer service and sales.
- Maintain box office rota, covering evenings and weekends, including major events.
- Process daily transactions up to £2,000, arrange banking, and update financial records.
- Coordinate the artistic programme diary for efficient scheduling.
Requirements:
- Proven knowledge of front and back-office systems for arts venues, including ticketing and commercial hire best practices.
- Experience managing a small team, including scheduling rotas and shift patterns.
- Ability to thrive under pressure, balancing multiple demands in a fast-paced environment.
- Accuracy in data entry and financial transactions, handling cash, card payments, and cheques securely.
- Skilled in deadline management, workload prioritization, and event planning.
- Experience with Spektrix Ticketing and/or Artifax Event Management systems is desirable.
- Proficiency in word processing, spreadsheets, databases, and relevant booking/ticketing software.
Box Office Supervisor employer: Pertemps Harrow
Contact Detail:
Pertemps Harrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Supervisor
✨Tip Number 1
Familiarise yourself with the Spektrix Ticketing and Artifax Event Management systems. If you have experience with these platforms, be ready to discuss specific examples of how you've used them in previous roles.
✨Tip Number 2
Highlight your experience in managing a team, especially in a fast-paced environment. Be prepared to share how you’ve successfully led a team during busy events or peak times.
✨Tip Number 3
Demonstrate your ability to handle financial transactions accurately. Think of instances where you managed cash flow or processed payments, and be ready to explain your approach to maintaining accuracy under pressure.
✨Tip Number 4
Showcase your organisational skills by discussing how you prioritise tasks and manage deadlines. Prepare examples of how you’ve effectively scheduled events or managed multiple bookings simultaneously.
We think you need these skills to ace Box Office Supervisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Box Office Supervisor position. Tailor your application to highlight relevant experience and skills that match what they are looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in managing box office operations, leading teams, or working in a fast-paced environment. Use specific examples to demonstrate your ability to handle multiple demands effectively.
Showcase Technical Skills: Mention your proficiency with ticketing and event management systems, especially if you have experience with Spektrix or Artifax. Highlight your skills in data entry, financial transactions, and using spreadsheets or databases, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the organisation. Make sure to address how you can contribute to the team and enhance customer service at the venue.
How to prepare for a job interview at Pertemps Harrow
✨Know the Venue Inside Out
Familiarise yourself with the Harrow Arts Centre and its facilities. Understanding the layout, available spaces, and how they cater to different events will show your enthusiasm and preparedness during the interview.
✨Demonstrate Leadership Skills
Be ready to discuss your experience in managing a team. Share specific examples of how you've led a team in a fast-paced environment, focusing on how you ensured excellent customer service and sales.
✨Showcase Your Technical Proficiency
Highlight your knowledge of ticketing and event management systems, especially if you have experience with Spektrix or Artifax. Be prepared to explain how you've used these tools to optimise bookings and manage financial transactions.
✨Prepare for Scenario Questions
Anticipate questions about handling pressure and balancing multiple demands. Think of scenarios where you've successfully managed tight deadlines or resolved conflicts, as this role requires strong problem-solving skills.
