Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients with innovative real estate software, resolving technical issues and ensuring smooth implementations.
- Company: Join Cobalt, a leading Proptech provider, known for its cutting-edge solutions in the real estate sector.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values problem-solving and client relationships in a fast-paced environment.
- Qualifications: A degree in Business, Accounting, Finance, or related fields is required; strong analytical skills are a must.
- Other info: Ideal for tech-savvy individuals who thrive on customer interaction and enjoy tackling challenges.
The predicted salary is between 29000 - 35000 £ per year.
Cobalt is partnering with a market-leading Proptech provider to find individuals with a strong technical aptitude and a customer-focused approach for their Global Solutions Team. They are seeking Technical Account Managers to provide essential support for a range of innovative real estate software solutions.
In this position, you will be responsible for offering technical support to clients, helping to troubleshoot and resolve software-related issues across the company's product suite. You will work directly with clients to ensure successful product implementations and upgrades, fostering strong relationships through proactive communication and problem-solving.
Key Responsibilities:- Resolve technical issues by utilising strong analytical and problem-solving skills, ensuring client satisfaction.
- Provide customer support during software implementations and updates, ensuring a seamless transition for clients.
- Follow up on client inquiries, conducting thorough research and ensuring prompt resolution.
- Collaborate with internal teams to escalate and document more complex cases, contributing to the overall team success.
- Build and maintain strong client relationships, scheduling regular calls to assist with setup and ongoing product usage.
- Hold a degree in Business, Accounting, Finance, or a related field.
- Enjoy working with numbers and possess strong analytical abilities.
- Demonstrate proficiency in troubleshooting and providing remote support via phone and email.
- Deliver exceptional customer service, aiming to exceed client expectations.
- Show strong attention to detail and the ability to adapt to changing priorities.
Technical Account Manager employer: Cobalt Recruitment.
Contact Detail:
Cobalt Recruitment. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with the specific software solutions offered by the company. Understanding their products inside and out will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging in conversations can provide you with valuable insights into the company culture and expectations for the Technical Account Manager role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues or provided exceptional customer service. Having concrete examples ready will showcase your problem-solving skills and customer-focused approach.
✨Tip Number 4
Stay updated on industry trends in Proptech and real estate software. Being knowledgeable about the latest developments will help you stand out as a candidate who is not only qualified but also passionate about the field.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in technical support and customer service, as these are crucial for a Technical Account Manager.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your analytical abilities, problem-solving skills, and any experience you have with software implementations or client management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Use specific examples from your past experiences to demonstrate how you can resolve technical issues and build strong client relationships.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects attention to detail, which is essential for this role.
How to prepare for a job interview at Cobalt Recruitment.
✨Showcase Your Technical Skills
As a Technical Account Manager, you'll need to demonstrate your technical aptitude. Be prepared to discuss specific software solutions you've worked with and how you've resolved technical issues in the past. Highlight any relevant experience that showcases your analytical and problem-solving skills.
✨Emphasise Customer-Centric Approach
This role requires a strong focus on customer satisfaction. Share examples of how you've successfully managed client relationships and provided exceptional support. Discuss how you ensure a seamless transition during software implementations and how you follow up on client inquiries.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations. Prepare for scenarios where you might need to troubleshoot a technical issue or manage a difficult client interaction. Practising these responses will help you convey your problem-solving abilities effectively.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. Be ready to discuss how you ensure accuracy in your work, especially when dealing with numbers and technical specifications. Providing examples of how you've adapted to changing priorities while maintaining quality will also impress your interviewers.
