Property Management Support in Inverness

Title: Property Management Support

Type: Permanent

Hours: Full Time

Salary: £25,000 (plus discretionary bonus)

Location: Inverness (hybrid work available after 6 months)

Details:

Our client is looking to appoint an Administrator with excellent customer service skills to join their team based in Inverness. Reporting to an Associate Director, this position has responsibility for supporting a team of property managers and their portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the customer excellence charter.

Main responsibilities:

Customer Experience/Engagement:

• Responsible for the delivery of the customer excellence charter.
• Building and maintaining relationships with both customers and contractors.
• Responsible for processing and distributing regular customer communications.

Administration co-ordination:

• Instructing and monitoring contractor maintenance tasks on behalf of property managers.
• Responsible for the management, movement and recording of property keys.
• Assist property managers with administration elements of customer insurance claims.
• Assisting with the preparation and distribution of quarterly customer invoices.
• Responsible for processing property sales.

Record keeping & KPIs:

• Ensuring customer records are kept accurately and up to date.
• Monitoring and maintaining both personal and shared mailboxes
• Customer satisfaction (complaints % and survey/interviews).
• Monitoring customer response times (% delivery vs target).

Person Specification:

• Previous experience in a customer service-based role.
• Strong administration skills.
• Capable of working with accuracy and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work well as part of a team.
• Proficient using Office 365.
• Ability to work to targets and works well under pressure.
• Previous experience using a CRM based system is preferable, but not essential.