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- Tasks: Manage resident journeys and ensure high customer satisfaction during home works.
- Company: Join a multi-award-winning company focused on sustainable building services.
- Benefits: Enjoy a competitive salary, car allowance, and a supportive work environment.
- Why this job: Make a real impact in the community while developing valuable relationships and skills.
- Qualifications: No specific qualifications required; just bring your passion for helping others!
- Other info: Full-time role with a friendly team atmosphere and opportunities for growth.
The predicted salary is between 27000 - 30000 £ per year.
Location: Wythenshawe (Covering North West Area)
Salary: £27,000 with a car allowance of £3,000 pa.
Contract: Full time, permanent.
Hours of Work: 8am-5pm Mon-Thurs, 8am-4.30pm Friday
Sustainable Building Services is a multi-award-winning retrofit decarbonisation turnkey service provider and principal contractor delivering at scale across all housing tenure types, including social, owner-occupied and private rental homes.
We are now recruiting for a Tenant Liaison Officer to join our growing team.
About the role:
In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the client and company engagement procedures.
Key Responsibilities:
- To provide consultation and support to residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction.
- Identifying vulnerable tenants and any additional needs they might need to accommodate for them.
- Ensuring that any problems/issues are dealt with promptly.
- Managing the customer/resident journey whilst following the client and company engagement procedures.
- To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
- Carry out choice events, consultation events and individual consultation with residents regarding future work.
- Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate.
- Agree access arrangements with the resident and book appointments to enable the work to their home.
- Ensure relevant communication packs are set up for new contracts.
Team Responsibilities:
- Carry out customer care duties between clients, SBS, the tenants and sub-contractors.
- Collaborate with other project stakeholders as required.
- Assist the customer care manager filing reports for company directors.
- Support colleagues as and when required.
- To act in the best interests of the company at all times.
Health & Safety / Legislative Requirements:
- Complete all site compliance paperwork and TLO trackers as required.
- To perform all duties in line with company guidelines and legislative requirements.
If you feel you have the skills and experience to be successful in this role then apply today!
Tenant Liaison Officer in Manchester employer: Sustainable Building Services
Contact Detail:
Sustainable Building Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer in Manchester
✨Tip Number 1
Familiarise yourself with the local community in Wythenshawe and the North West area. Understanding the demographics and specific needs of the residents will help you connect better during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing and customer service sectors. Attend local events or join online forums related to tenant liaison and housing services to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed customer relationships or resolved conflicts. Highlighting your experience in similar situations will showcase your suitability for the Tenant Liaison Officer role.
✨Tip Number 4
Research Sustainable Building Services and their projects. Being knowledgeable about their work and values will allow you to tailor your conversation during the interview, showing that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Tenant Liaison Officer in Manchester
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Tenant Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as managing resident journeys and ensuring customer satisfaction.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any previous work in customer service, community engagement, or project management, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to manage relationships and resolve issues effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Sustainable Building Services
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Tenant Liaison Officer. Familiarise yourself with the key tasks such as managing resident journeys and ensuring customer satisfaction, as this will help you answer questions confidently.
✨Show Empathy and Communication Skills
As a Tenant Liaison Officer, you'll need to demonstrate strong communication and empathy skills. Prepare examples from your past experiences where you've successfully managed relationships or resolved conflicts, especially with vulnerable tenants.
✨Research Sustainable Building Services
Get to know Sustainable Building Services and their approach to retrofit decarbonisation. Understanding their values and recent projects will allow you to align your answers with their mission during the interview.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask the interviewers. This shows your interest in the role and helps you gauge if the company culture and expectations align with your career goals.
