IT Change Manager

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

Here’s what the role looks like:

The purpose of this role is to develop and implement change management plans that maximise the adoption and usage of the digital solutions. You’ll focus on the people side of change, which involves preparing, supporting and equipping people to adopt and use changes to business processes, systems and technology. Where there are impacts on roles and organisational structure the role holder will partner with the HR team to design, develop and implement the changes.

• Adopt a structured change methodology and lead the design, development and delivery of the change plan, working as an integrated member of the project team.
• Define the scope of the change requirement and the benefits delivered by the projects, by working in partnership with the Technical Leads, Sponsor, Product Owner and Project Manager.
• Support the project team with the creation of a stakeholder map and supporting communication plan.
• Partner with the Process and Performance team to understand the process impacts of the changes being implemented (process mapping).
• Prepare the change impact assessment and define the communication, engagement and training activities needed to successfully embed the changes.
• Prepare the change materials needed to successfully complete the project stage gates e.g. an impact assessment, change plan, communication and training plans.
• Lead on the design, development, delivery and management of key communications.
• Provide input, document requirements and support with the design and delivery of training programs.

Requirements:

• A solid understanding of how people go through change and the change process.
• Experience with and knowledge of change management principles, methodologies and tools.
• Develop and Implement Change Management Strategies.
• Plan and design Communication campaigns and strategies.
• Assess and advise on the business impact of change.
• Design training content and learning paths.
• Engage and Manage key Stakeholders.
• Measure, report and advise on Adoption and Proficiency.
• Identify and Mitigate Risks.
• Consult and Coach Project Teams.
• Experience and knowledge of PROSCI’s industry standard ADKAR and best practice User Experience Design essential.

Benefits:

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a competitive salary, here's what you can expect as part of our benefits package:

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
• Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes.

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.