Resourcing Coordinator

Reporting to the Chief People Officer, the Resourcing Coordinator will own our resourcing programme which supports the success of CF's project delivery through the assignment of the best teams to deliver the highest quality of work. You will collaborate with the rest of the People Team to deliver an excellent employee experience across resourcing to ensure cost efficiency and deliver a great people experience. In your role as Resourcing Coordinator, you will play a pivotal role in managing and optimising our team to ensure the smooth execution of our business operations and projects.

We have developed our People Strategy, which is designed to support the delivery of CF's company strategy, through ensuring we are an employer of choice within the sector and an ‘irresistible organisation' for our employees. Resourcing is a crucial part of our People Strategy as it influences where and how our teams are deployed, the experience they can gain, the skills they can develop and the exciting opportunities they can benefit from. The Resourcing Coordinator will work closely with our People Advisor and Talent Partner to ensure a smooth onboarding process for employees and contractors ensuring that all parties have transparency about the projects they'll be working on and value they'll be adding from day one. In being a part of this, the Resourcing Coordinator has the opportunity to make a real impact on the career development of each individual at CF.

Responsibilities

• Bid Development: Receive project requirements and review resource availability; maintain a capacity forecast to stay ahead of staffing constraints. Engage with delivery leadership teams and business development to propose teams to be resourced to projects ensuring fee tables reflect these proposals. Engage in regular interactions with the business development teams to develop a better understanding of the bids pipeline for the short/medium term. Manage and prioritise competing project requirements to align with business goals and customer needs.
• Project Mobilisation and Delivery: Manage and adapt our resourcing rules that set out the practices we need to follow in order to ensure projects run smoothly and finish successfully. Support staffing matters by recommending appropriate resources while considering workload, skillset, and business needs. Design resourcing KPIs and utilise CRM reporting functionality to provide insights into resource utilisation, demand and forecasting. Engage with delivery leadership teams to adjust team profiles when project scopes, timelines, or performance issues change, ensuring the maintenance of established profit margins for projects. Act as a gatekeeper for our resourcing guidelines, ensuring that Accountable Partners are accountable for making great decisions around resource utilisation on their projects and maintaining compliance with our guidelines.
• Cost Management: Collaborate with business development in the creation of cost tables that provide an overview of the costs incurred of running a project as well as the expected profit margins. Manage our use of associates in line with our business plan to accommodate the right people being in the right place at the right time and that associate usage and therefore costs can be planned. Design project teams that show appropriate attention to meeting cost margins in each practice, ensuring balanced usage of Associates in line with our business plan and spread across project teams. Follow our associate pay benchmarks when determining the pay available for associates being deployed in specific roles for specific projects, particularly when an associate is playing a different role than is usual for them.
• Talent and Wellbeing Support: Build and grow an understanding of the expertise and interest of our team to ensure they're able to work on projects that both challenge and excite them. Maintain a skills matrix for CF employees and the associate pool as a live record of the skills and experience network available to us. Engage with team members to support their goals and provide wellbeing care where needed. Complete ongoing reviews of work allocation across the business to meet target utilisation goals, while ensuring that projects requiring time spent away from London are evenly split across parties.
• Communication: Communicate resourcing decisions to all staff via conversations where possible, and followed up via Teams before they're notified of new assignments by Partners or other parties. Engage in face-to-face discussions around resourcing with support from the Chief People Officer in situations where challenging or sensitive decisions have been made. Maintain monthly communication with our associate pool to stay up-to-date on their availability, skills, day rates, and areas of expertise. Act as the point of contact for all resource administration queries managing the resourcing mailbox. Ensure all staff are notified in advance of being cited as a project team member in a proposal. Create and distribute a weekly resourcing overview that outlines utilisation, start dates for upcoming projects and details of resourcing to those projects. Escalate significant resourcing challenges to CPO as soon as they present a meaningful business or people impact. In the event that we have bench resource, you will take responsibility for liaising with the CPO and CTO to decide how best to use that resource. Ensure each new hire is aware of the project they will be working on prior to joining the business.
• Associate Management: Manage our pool of associates which includes issuing and managing associate contracts, and keeping track of their availability and skillset. Support the retention of top-performing associates by maintaining strong connections and ensuring a seamless, positive experience in all interactions with the business. Monitor and manage associate offboarding from the pool by evaluating feedback on project delivery, encompassing both performance and behaviour, in alignment with our core values. Support the retention and engagement of our regular associate pool by engaging in meaningful connection conversations.

About Us

CF is dedicated to improving healthcare through working with health systems and the life sciences industry. We offer clients consulting and data services and products. Our work with health systems includes work with public and private providers of all kinds of care as well as their commissioners and regulators. We work at every level including national, regional, place and local level. We support health systems on critical strategic, performance and organisational issues to deliver the best outcomes for the populations they serve. Our work with the life sciences industry includes pharmaceutical and biotech companies as well as medical devices, diagnostics, and health tech companies as well as their investors. We support the life sciences industry in the uptake of innovation including access, pathway transformation, and use of data & digital, and how they partner with health systems to improve patient outcomes.

Requirements

• Prior experience handling resourcing within a professional services environment.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced and quickly changing environment.
• Ability to prioritise workload and work to tight deadlines.
• Strong attention to detail and organisation skills.
• Proactive, flexible, organised, and able to problem solve.
• Advanced Excel, Word, and PowerPoint skills.
• Previous experience in professional services environment ideal.
• Interest in healthcare and making a social impact.

Benefits

• Holiday entitlement: 25 days/year in addition to all bank holidays; after two years' service this would increase to 27 days; after four years' service this would increase to 32 days, after six years' service this would increase to 35 days, which is the maximum entitlement.
• Annual leave purchase: employees with less than 35 days annual leave entitlement are able to purchase additional annual leave days.
• Income protection: in the event of long-term incapacity and a qualifying claim, 75% of salary will be paid.
• Enhanced sick pay benefit beyond Statutory Sick Pay for up to a total of 12 weeks in any 12-month period.
• Life insurance covering four times your basic salary in a tax-free lump sum payable to your beneficiaries in the event of your death whilst in service.
• Enhanced family leave policies: additional pay for parents who have a baby or adopt.
• An interest-free loan: offered to staff up to £10,000; up to 40% (£4,000) can be requested 2 months prior to the start date.
• Access to an interest-free season ticket loan, repayable by 12 monthly instalments.
• Workplace nursery scheme: access to a scheme to help working parents save tax and NI on the cost of the nursery care.
• Flexible working policy: including the ability to work fully remotely for up to 4 weeks a year.
• An Employee Assistance and Wellness Program: including access to telephone counselling, life coaching, interactive tools online and digital content downloadable from Lifeworks.
• Seasonal flu jabs: provided by Boots annually.
• Eye care tests: vouchers and discounts at Vision Express.
• Ride to work scheme, saving up to 42% on bikes and cycling accessories at Evans Cycles.
• Access to ClassPass a monthly fitness membership that provides access to thousands of different studios, gyms, and wellness at a discounted rate.
• Membership to the Health Service Journal (HSJ).

Flexible working

We operate a hybrid-working policy; corporate team members need to be physically together for a minimum of 4 days a week between core office hours of 10am-4pm. Travel to other CF offices in the UK may be required as and when established. In addition, for up to four weeks a year each member of staff can work entirely virtually.

Seniority level: Entry level

Employment type: Full-time

Job function: Human Resources

Industries: IT Services and IT Consulting