Director of Operations - Managed Services

Operations Director – Managed Services & Technology Solutions

Why Join This Opportunity?

Robertson Sumner is recruiting for a leading managed services and technology solutions provider seeking an Operations Director. This is a unique opportunity to take full ownership of operational excellence, ensuring efficiency, scalability, and best-in-class service delivery. Here’s why this role stands out:

• Strategic Leadership – Drive operational strategies across IT, Telecoms, and Print services.
• High-Performance Culture – Lead and develop a results-driven operations team.
• Innovation & Growth – Play a key role in integrating new services and technologies.
• Customer-Centric Focus – Enhance service delivery and client satisfaction.
• Career Progression – A leadership role with board-level visibility and impact.

Key Responsibilities:

• Oversee all operational functions, including helpdesk, engineering, installation, and technical support.
• Drive continuous improvement strategies to enhance efficiency and service quality.
• Ensure compliance with company policies, industry regulations, and ISO standards.
• Collaborate with the sales team to maximise service revenues and customer retention.
• Lead resource planning and budget management to support long-term growth.
• Build and maintain relationships with key suppliers, subcontractors, and service providers.
• Implement automation and data-driven decision-making to optimise operations.

Key Attributes Required:

• Proven leadership experience in operations management within the technology, managed services, or business solutions sector.
• Strong ability to mentor and develop high-performing teams.
• Track record of driving operational improvements, cost savings, and efficiency gains.
• Experience managing remote and multi-site teams at a senior level.
• Strong financial acumen with experience in budgeting and cost control.
• Excellent problem-solving skills with a proactive and strategic approach.
• Knowledge of contract management, supplier negotiations, and service level agreements.
• Familiarity with operational management software (ERP, CRM) and process improvement methodologies (Prince2, Lean, Six Sigma).

This is a fantastic opportunity for a dynamic leader to make a real impact in a growing organisation. If you have the skills and experience to drive operational excellence, apply today!