FM Coordinator

Overview

First Response Group (FRG) is a premier provider of integrated security, facilities management, and technical solutions across the UK. We are dedicated to delivering excellence, innovation, and exceptional customer service. FRG is a workplace that fosters passion, integrity, empowerment, and a sense of community.

We are looking for a highly organised FM Coordinator to support the delivery of our Facilities Management (FM) services. This role involves coordinating planned and reactive maintenance, liaising with clients and contractors, and ensuring the smooth day-to-day operations of FM services. This is an excellent opportunity to join a dynamic and growing team in a fast-paced environment.

Responsibilities

• Central Point of Contact: Act as the primary point of contact for all facilities-related matters, ensuring clear and timely communication between clients, service providers, and internal departments.
• Maintenance Scheduling & Coordination: Oversee the planning and execution of both preventative and reactive maintenance activities across building systems, security infrastructure, and technical services.
• FM Systems Administration: Maintain and update facilities management systems and records, ensuring full compliance with SLAs, KPIs, and health and safety regulations.
• Contractor Engagement: Source contractors and liaise to obtain quotes and best price for work to be carried out.
• Compliance & Risk Support: Provide basic compliance support with knowledge of risk and regulatory documentation.

Requirements

• Relevant Experience: Experience in Facilities Management, Operations Coordination, or a similar role.
• Organisational Skills: Strong administrative and organisational skills with the ability to multitask.
• Technical Knowledge: Knowledge of FM software (e.g., E-logbooks, Big Change, CAFM systems).
• Communication Skills: Excellent communication and stakeholder management skills.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Problem-Solving: A proactive and problem-solving approach to tasks.