Customer Liaison Officer

We are currently recruiting for a Customer Liaison Officer to join a well-established contractor supporting a large social housing contract in Birmingham. This role plays a key part in delivering planned works and capital projects, ensuring tenants are fully supported and kept informed throughout the process. Customer Liaison Officer Location: South Birmingham / Longbridge office Hours: Monday to Friday, 8:00am – 4:30pm Contract: 12-week temporary contract (Possibility for extension) Rate: £17-£19 per hour (via umbrella) We are currently recruiting for a Customer Liaison Officer to join a well-established contractor supporting a large social housing contract in Birmingham. This role plays a key part in delivering planned works and capital projects, ensuring tenants are fully supported and kept informed throughout the process. Key Responsibilities: Act as the main point of contact for residents during works, providing clear and timely updates. Coordinate access and appointments to enable smooth delivery of works. Handle enquiries and concerns professionally and sensitively. Build relationships within the community and support resident engagement. Maintain accurate records of communications, appointments, and any issues raised.Requirements: Previous experience in a customer-facing liaison or housing role Ability to remain calm and empathetic in sensitive situations Strong communication and organisational skills Proficient in Microsoft Office Full UK driving licence Social housing experience (desirable) To apply or find out more, please contact Tiyana on (phone number removed) or email (url removed)