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- Tasks: Analyse and report on Key Performance Indicators while ensuring workflow efficiency.
- Company: Join a dynamic team focused on performance management and continuous improvement.
- Benefits: Enjoy a full-time role with opportunities for professional development and a positive work environment.
- Why this job: Make an impact by improving processes and fostering team morale in a supportive culture.
- Qualifications: Proficiency in Microsoft Office, especially Excel, and a full UK driving licence is preferred.
- Other info: On-site role based in Hounslow; driving is helpful but not essential.
Based: Hounslow (Helpful to Drive but not essential)
Full time - 40 hrs per week
To carry out duties and responsibilities with regard to the management, collation and reporting of the Key Performance Indicators in accordance with the PFI Contract. To formalise processes to enable workflow efficiency, to consult and communicate with other Senior Managers and colleagues, representatives of the Client Team and SPV regarding the procedures to be applied. To carry out internal audits to minimise non-compliance, manage the H&S admin, collate exposure hours.
KEY TASKS AND ACCOUNTABILITIES:
- To analyse and report on Key Performance Indicators through management and review of Confirm Dashboards.
- To assist the Business Manager (BM) in the effective management of all departmental performance issues.
- To implement and maintain monitoring systems for all Performance Targets through process mapping.
- To assist the BM in developing performance strategies to ensure the division's continuous improvement.
- To assist the BM in managing non-compliance information through the Paymech including financial penalties incurred.
- To attend and facilitate the Paymech meetings.
- To collate the Monthly Monitoring Report from SMT and ensure its timely submission monthly.
- To assist the BM in the production and submission of the Annual Service Report, Quarterly Performance Reports and Business Continuity Reports as set out in relevant Key Performance Indicators.
- To assist the BM in the production of relevant performance information on time.
- To assist in the effective and efficient communication of performance-related issues to all departmental staff through presentations, reports, CPDs etc.
- To assist the BM in managing and communicating the MIS, new/improved processes published within TWWW/ONE intranet platforms, including improvements from EFQM assessments.
- Co-ordinate the Internal Audit Plan ensuring internal audits are being undertaken on time.
- Understand and initiate root cause analysis and support corrective action plans.
- Ensure the division is maintaining compliance towards its legal obligations operationally.
- Assist the BM in ensuring Contract Compliance.
- Assist the BM in preparation of associated Audits.
- To assist BM in reporting Performance Adjustments and other Non-conformances through the Report It tool.
- To highlight and implement improvements as a result of findings achieved from dashboard reviews.
- Compile Health and Safety Statistics and Exposure Hours.
- To facilitate the introduction of new systems and monitor/review their implementation.
- To actively foster a positive staff morale.
- To carry out any reasonable task as requested by the BM.
ADDITIONAL INFORMATION:
Knowledge of Microsoft packages, Visio, Excel, PowerPoint is essential. A full UK driving license is preferable as it involves some travel within the London Borough of Hounslow. At all times to adhere to company procedures with regard to H&S and where applicable to ensure all team members do likewise. At all times to behave in a way that supports the company's stated Vision and Values and where applicable to ensure all team members do likewise.
Performance Officer / Data Analyst employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Officer / Data Analyst
✨Tip Number 1
Familiarise yourself with the Key Performance Indicators (KPIs) relevant to the role. Understanding how these metrics are measured and reported will give you a significant advantage during interviews, as you'll be able to discuss them confidently.
✨Tip Number 2
Brush up on your data analysis skills, particularly with tools like Excel and Visio. Being able to demonstrate your proficiency in these applications can set you apart from other candidates, especially since they are essential for the role.
✨Tip Number 3
Prepare to discuss your experience with internal audits and compliance management. Highlight any previous roles where you've successfully implemented processes or systems that improved efficiency or compliance, as this is a key aspect of the job.
✨Tip Number 4
Showcase your communication skills by preparing examples of how you've effectively communicated performance-related issues in the past. This could include presentations or reports, as the role requires clear communication with various stakeholders.
We think you need these skills to ace Performance Officer / Data Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Performance Officer / Data Analyst role. Focus on your analytical skills, experience with Key Performance Indicators, and any familiarity with Microsoft packages like Excel and PowerPoint.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific tasks from the job description, such as your ability to analyse performance data or manage compliance issues, and how your previous experiences have prepared you for these responsibilities.
Showcase Relevant Skills: Highlight your proficiency in data analysis and reporting, as well as your experience with internal audits and process mapping. If you have experience with root cause analysis or performance strategies, be sure to include that as well.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role focused on performance management.
How to prepare for a job interview at CV-Library
✨Know Your KPIs
Familiarise yourself with Key Performance Indicators relevant to the role. Be prepared to discuss how you have previously analysed and reported on KPIs, and how you can contribute to improving performance in this area.
✨Demonstrate Process Mapping Skills
Since the role involves implementing and maintaining monitoring systems, be ready to explain your experience with process mapping. Share examples of how you've streamlined workflows or improved efficiency in past roles.
✨Showcase Your Communication Skills
Effective communication is key in this position. Prepare to discuss how you've communicated performance-related issues to teams in the past, and consider bringing examples of reports or presentations you've created.
✨Highlight Compliance Knowledge
Understanding compliance is crucial for this role. Be prepared to talk about your experience with audits, legal obligations, and how you've ensured compliance in previous positions. This will demonstrate your ability to manage non-compliance effectively.
