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- Tasks: Deliver top-notch customer service and resolve inquiries over the phone.
- Company: Join a leading insurance broker with a mission to simplify insurance for customers.
- Benefits: Enjoy a hybrid work model, full training, and a supportive team environment.
- Why this job: Be the friendly voice of our brand and make a real impact on customer experiences.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: Full-time role, Monday to Friday, starting January 6th, 2025.
The predicted salary is between 28800 - 42000 £ per year.
Customer Sales & Service Representative – Manchester – start date 6th January 2025 We are recruiting for experienced Customer Service professionals to work for a well-known, established insurance company! We are a fast-growing, digitally driven, agile broker with a vision to both simplify and improve insurance for customers across the UK and Ireland. Markerstudy Distribution is home to many brands such as Swinton Insurance, Autonet and Carole Nash. The purpose of this role is to deliver excellent customer service by providing a personal and professional experience over the telephone, resolving customer inquiries. We are looking for individuals who have a passion for customer service and have effective communication skills. This is a full-time position, working Monday – Friday 9am to 5:30pm. Please note this is a hybrid position with a split between working from the office and at home, however for the initial training period you are required to be in the office full time. Full in-depth training is provided for this position. We believe our success doesn’t come from products alone – it’s down to our people and the service they deliver to our customers. Our representatives are the voice of our business, the friendly person on the phone for all our customers, ensuring their experience with our brands is always positive. Key Responsibiliti…
Customer Service Representative Manchester employer: Vermelo RPO
Contact Detail:
Vermelo RPO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative Manchester
✨Tip Number 1
Familiarize yourself with the brands under Markerstudy Distribution, like Swinton Insurance and Autonet. Understanding their services and customer base will help you connect better during the interview.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will prepare you for the type of customer interactions you'll face in the role.
✨Tip Number 3
Highlight any previous experience in customer service during your discussions. Share specific examples of how you've resolved customer inquiries effectively to demonstrate your passion for the role.
✨Tip Number 4
Be ready to discuss your adaptability to hybrid working environments. Since the role requires both office and remote work, showing that you're comfortable with this setup can give you an edge.
We think you need these skills to ace Customer Service Representative Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and effective communication skills. Use specific examples that demonstrate your ability to resolve inquiries and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention why you are interested in working for this insurance company and how your skills align with their vision of simplifying and improving insurance.
Showcase Relevant Experience: In your application, emphasize any previous roles where you provided customer support or worked in a fast-paced environment. Highlight your ability to adapt to hybrid work settings and your readiness for the initial training period in the office.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Vermelo RPO
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns with the company's focus on delivering excellent service.
✨Demonstrate Effective Communication Skills
Since effective communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to prepare answers to common questions and rehearse them to ensure you convey your ideas smoothly.
✨Understand the Company and Its Brands
Research Markerstudy Distribution and its brands like Swinton Insurance, Autonet, and Carole Nash. Being knowledgeable about the company will show your genuine interest and help you answer questions more effectively.
✨Prepare for Hybrid Work Questions
As this position involves hybrid work, be ready to discuss your experience with remote work and how you manage your time and productivity. Highlight any tools or strategies you use to stay organized and connected with your team.
