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For Companies At a Glance
- Tasks: Manage customer orders, resolve queries, and ensure timely delivery.
- Company: Join L'Oréal, a global beauty brand known for innovation and ethical practices.
- Benefits: Enjoy a competitive salary, diverse work culture, and opportunities for growth.
- Why this job: Be part of a pioneering team that values creativity and collaboration.
- Qualifications: GCSEs in English and Maths, A levels or equivalent; no degree required.
- Other info: This is an 18-month apprenticeship starting in September 2025.
Based: Trafford Park, Manchester
Start Dates: September 2025
Annual Salary: £24,570 per annum
Level: Level 3 Business Admin Qualification
Duration: 18 months+
You will...
- Process customer orders & credits, ensuring in line with customer schedules / Service level agreements
- Manage customer queries and disputes, liaising with internal stakeholders where required to resolve in a timely manner
- Identify & resolve order errors to avoid risk to on-time delivery
- Have a keen eye for detail and drive for accuracy within your role
- Play an integral part in the coordination of information between Customer Care, Customer Supply Chain and the DC
You Are...
- Entrepreneurial. Every single day, you spot opportunities and want to learn how to shake things up
- A Data Wizard. You have the ability to root cause issues, empowering you to take responsibility and contribute your own ideas
- Adventurous. L'Oréal is for pioneers. So you'll embrace challenges and change
- Only human. You'll make mistakes sometimes but you have no fear of failure because you're smart enough to learn from mistakes
- Analytical. You can analyse data and turn it into information to solve complex problems. You crave success and we'll support you all the way.
- Respectful. Whoever you're talking to, you treat everyone the same
- One of the gang. Even if you're Superman or Wonder Woman, you recognize that teams are the real heroes. And so do we
- Self-motivated, pro-active and able to work on own initiative
- Open. To new ways of doing things. To other people's (sometimes crazy) ideas
- You're real. And you're true to yourself. We cherish and celebrate diversity so you'll feel right at home whoever you are
You have...
- Excellent communication skills with customers and stakeholders
- A proven track record of working within a Customer Service environment, with the ability to manipulate numerical information quickly and efficiently
- A drive to be part of a successful and collaborative team, with an ability to work autonomously
- Ability to prioritise and work efficiently
- High levels of accuracy and attention to detail
Eligibility...
- You must NOT have already obtained a degree
- Eligible to work in the UK
- Have GCSEs in English and Maths at Grade C (4, or equivalent)
- Have achieved a BBC at A level or equivalent in International baccalaureate or other courses.
Next steps...
Once you click apply you will be asked some questions to check you are eligible for this role. These will be questions around your current situation, whether you're happy with the salary, location etc. We will then do a final review of your entire application and if successful, invite you to an Assessment Centre. Please be patient with us, sometimes it can take a few weeks before your application gets reviewed. Please note, if you apply for more than one role you will be put forward for the one we deem most suitable for you. If you have a strong preference, please only apply to that one role to ensure you are considered for the correct role.
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Apprenticeship 2025
✨Tip Number 1
Familiarise yourself with L'Oréal's values and mission. Understanding their commitment to diversity, sustainability, and innovation will help you align your responses during the interview process, showcasing that you're a good cultural fit.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves managing customer queries and disputes, think of examples from your past experiences where you've successfully resolved issues or improved customer satisfaction.
✨Tip Number 3
Prepare to demonstrate your analytical skills. Be ready to discuss how you've used data to solve problems in previous roles or projects, as this is a key requirement for the position.
✨Tip Number 4
Show your enthusiasm for teamwork. L'Oréal values collaboration, so be prepared to share examples of how you've worked effectively within a team and contributed to group success.
We think you need these skills to ace Customer Care Apprenticeship 2025
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer Care Apprenticeship. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service. Highlight any achievements or skills that demonstrate your ability to handle customer queries and work within a team.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Use specific examples to illustrate your communication skills, attention to detail, and ability to work autonomously, as these are key traits for this position.
Prepare for Application Questions: Be ready to answer questions about your eligibility and preferences regarding the role. Think about your motivations for applying and how you can contribute to L'Oréal's mission of delivering beauty for all.
How to prepare for a job interview at L'OREAL GROUP
✨Show Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Be ready to share specific examples of how you've handled customer queries or disputes, as this role heavily relies on effective communication and problem-solving.
✨Demonstrate Your Analytical Abilities
Since the job requires a keen eye for detail and the ability to analyse data, prepare to discuss any relevant experiences where you've successfully identified issues and implemented solutions. This will show your potential employer that you can handle the analytical aspects of the role.
✨Embrace the Company Culture
L'Oréal values diversity and teamwork, so be sure to express your appreciation for these qualities. Share examples of how you've worked collaboratively in teams and how you respect diverse perspectives, which aligns with their company ethos.
✨Prepare for Situational Questions
Expect situational questions that assess your ability to handle challenges and changes. Think of scenarios where you've had to adapt quickly or take initiative, as this will demonstrate your adventurous spirit and entrepreneurial mindset, both of which are key traits for this role.
