Assistant Manager - Front of House - Pret a Manger

Social network you want to login/join with:

Assistant Manager – Front of House – Pret a Manger, London

Client:

Carebrook

Location:

London, United Kingdom

Job Category:

Other

–

EU work permit required:

Yes

Job Reference:

442d7d47e362

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, whether in the way we interact with customers or with each other, and there’s a positive atmosphere and a real team spirit. We stick to five principles to make everything work: we stay hungry, we care deeply, we share joy, we grow together and we welcome everyone. Join us to see what it’s like to work in a place where you can truly grow and thrive.

Responsibilities include:

1. The right Pret people
2. Supporting the GM with team planning and business needs
3. Driving team happiness by role modeling Pret’s values and bringing joy to customers and staff
4. Embracing Thoughtful Leadership principles (Kindness, Honesty, Generosity)
5. Supporting training, legal compliance, and reviews following standards and timelines
6. Minimizing turnover through adherence to Turnover Principles
7. Conducting regular 1:1 performance reviews using Pret Behaviours, KPIs, and SMART targets
8. Promoting team wellbeing and work-life balance
9. Following up on actions from Pret’s Big Conversation

Driving Business Success:

Amazing Service

1. Delivering consistent customer service following the 6 Key Points of Service
2. Embedding Speed of Service Principles for efficiency
3. Effective Coffee Calling System to enhance customer experience
4. Supporting Joy of Pret events and initiatives
5. Empowering team to promote customer loyalty
6. Achieving high Mystery Shopper scores through coaching

Delicious Food and Drink

1. Maintaining quality standards in food preparation and labeling
2. Following the 11-Step Production Process for safety and quality
3. Enhancing team knowledge on food and coffee quality
4. Ensuring high standards in Barista Prepared Drinks and product presentation

Well-loved Shop

1. Adhering to Food Safety and Health & Safety Standards
2. Maintaining cleanliness and equipment safety
3. Proactive issue resolution and shop monitoring
4. Driving shop profitability through forecasting, staffing, ordering, and production
5. Analyzing shop results and stock management

Growing Sales

1. Maximizing sales opportunities through staffing and merchandising

Embedding Change

1. Promoting change through communication and team engagement
2. Representing Pret positively and escalating concerns
3. Implementing new standards and initiatives effectively
4. Encouraging feedback and sharing best practices
5. Networking with other AMs for area initiatives

This role is only open to applicants within the UK or who already hold the right to work in the UK – we are not able to sponsor VISA\’s at this time.

#J-18808-Ljbffr