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- Tasks: Join our vibrant team to provide exceptional service at events and ensure smooth operations.
- Company: Pullman London St Pancras is part of Accor, dedicated to limitless possibilities in hospitality.
- Benefits: Enjoy a competitive salary, complimentary meals, wellness perks, and annual leave up to 33 days.
- Why this job: Be part of a fun, passionate team and create memorable experiences for guests in central London.
- Qualifications: No specific qualifications required, just bring your enthusiasm and dedication to excellent service.
- Other info: Candidates must have the legal right to work in the UK.
The predicted salary is between 24300 - 31800 £ per year.
We are looking for a FUN, PASSIONATE & EXTROVERTED full-time Conference & Banqueting Team Member who wants to join a team at a VIBRANT central London Hotel! As a Conference & Banqueting Team Member, you will be responsible for providing exceptional service to our guests and ensuring the smooth operation of our events. Your role will involve the following responsibilities:
- Provide a professional and courteous welcome to all guests, ensuring they are greeted and seated promptly upon arrival.
- Deliver high-quality service during meetings, lunches, and coffee breaks, maintaining a consistent standard of excellence throughout all events.
- Engage with customers in a professional manner, addressing their needs and queries efficiently and effectively.
- Assist with room setups and audio-visual equipment, ensuring all technical aspects of events are properly managed.
- Promote and upsell Food & Beverage items to guests, demonstrating comprehensive knowledge of our menu offerings.
- Contribute to creating a positive guest experience by anticipating needs and providing attentive service throughout their visit.
- Collaborate with team members to maintain a high standard of service and cleanliness in all event areas.
Your role is crucial in delivering exceptional experiences for our guests and maintaining the reputation of our establishment. We expect dedication, professionalism, and a commitment to excellence in all aspects of your work.
Benefits & Compensation: We offer a competitive salary package and a range of benefits, including:
- Attractive Salary: £14.96 per hour (£30,338 per annum), plus a share of the monthly service charge.
- Bonus Breaks: Enjoy two complimentary one or two day breaks per year at other Accor properties across the UK.
- Pension Scheme: Secure your future with our contributory pension plan.
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide.
- Complimentary Meals: Free meals provided while on duty.
- Wellness Perks: Free access to the hotel gym.
- Employee Assistance Programme: Confidential support available 24/7.
- Annual Leave: Up to 33 days of annual leave per year (including public holidays).
Please note: Candidates must already have the legal right to work in the UK.
Conference & Banqueting Team Member employer: Pullman Hotels & Resorts
Contact Detail:
Pullman Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Banqueting Team Member
✨Tip Number 1
Show your personality! As a Conference & Banqueting Team Member, being fun and extroverted is key. When networking or during interviews, let your enthusiasm shine through to demonstrate that you’re the right fit for this vibrant role.
✨Tip Number 2
Familiarise yourself with the hotel’s offerings. Knowing the menu and services inside out will not only help you in interviews but also show your commitment to providing exceptional service, which is crucial for this position.
✨Tip Number 3
Practice your customer engagement skills. Since the role involves interacting with guests, consider role-playing scenarios with friends or family to enhance your ability to address needs and queries effectively.
✨Tip Number 4
Research the company culture at Accor. Understanding their values and mission can help you align your responses during interviews, showcasing that you are not just looking for any job, but are genuinely interested in contributing to their team.
We think you need these skills to ace Conference & Banqueting Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Conference & Banqueting Team Member position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your enthusiasm for the role. Mention specific aspects of the job that excite you, such as providing exceptional service or working in a vibrant environment.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. Use specific examples to demonstrate your ability to engage with customers and manage events effectively.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pullman Hotels & Resorts
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any previous experiences that highlight your passion for providing excellent service, as this role requires a fun and extroverted personality.
✨Demonstrate Teamwork Skills
Since collaboration is key in this role, be prepared to discuss examples of how you've successfully worked in a team. Highlight your ability to communicate effectively and support your colleagues to ensure smooth operations during events.
✨Know the Menu
Familiarise yourself with the food and beverage offerings at Pullman London St Pancras. Being able to discuss menu items confidently and suggest them to guests will show your commitment to upselling and enhancing the guest experience.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as dealing with difficult guests or managing unexpected issues during an event. Practising your responses can help you demonstrate your problem-solving skills and professionalism.
