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- Tasks: Assist the General Manager in daily operations and team leadership.
- Company: Join Mosaic Pub & Dining at The Gherkin, a vibrant London landmark.
- Benefits: Enjoy flexible hours, discounts, bonuses, and great progression opportunities.
- Why this job: Be part of a dynamic team in a lively environment with a focus on customer satisfaction.
- Qualifications: Experience in hospitality management and strong leadership skills are essential.
- Other info: Work Monday to Friday with a commitment to work/life balance.
The predicted salary is between 28800 - 43200 £ per year.
The Gherkin is recognised as one of the most distinctive skyscrapers in the City of London. On the ground floor of the Gherkin you will find The Sterling, a bar and restaurant that offers fantastic spaces for after work drinks, meetings, corporate events, wedding receptions, special occasions, work lunches and dinners or simply a bite to eat or drink with friends.
Role Overview: As the Assistant General Manager, you’ll play a vital role in daily operations, team leadership, and customer satisfaction. Working closely with the General Manager, you’ll help oversee all aspects of the pub/restaurant, from ensuring high-quality service to supporting team development. You’ll lead by example, maintain high standards, and ensure that both staff and guests feel valued and engaged.
Key Responsibilities:
- Operational Support: Assist the General Manager in all daily operations, including opening/closing procedures, cash handling, and inventory management.
- Staff Supervision: Lead, train, and motivate team members to deliver exceptional service; assist with scheduling and performance reviews.
- Customer Experience: Ensure an outstanding customer experience, proactively addressing any issues and building strong relationships with regular guests.
- Quality Assurance: Uphold high standards in food, drink, and service quality; work closely with kitchen/bar teams to maintain consistency.
- Compliance: Ensure health, safety, and licensing regulations are strictly adhered to.
- Financial Oversight: Assist in managing budgets, monitoring expenses, and achieving financial targets; support in analyzing performance data to optimize operations.
Qualifications:
- Proven experience in a managerial role within a pub, restaurant, or hospitality environment.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Excellent communication and problem-solving abilities.
- Knowledge of health, safety, and food hygiene standards.
- Flexibility to work evenings, weekends, and holidays as needed.
- A passion for delivering outstanding customer service and a positive guest experience.
What We Offer:
- A discretionary bonus scheme paid out weekly based on the site KPI's.
- Our annual team party.
- 48-hour contract and a commitment for a good work/life balance.
- 50% off food and 20% off drink in all our venues.
- And the usual - pension and team meals.
- Great progression opportunities within the company.
If you’re passionate about hospitality and ready to bring your skills to a dynamic and welcoming pub/restaurant, we’d love to hear from you!
Assistant manager (Monday to Friday) employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant manager (Monday to Friday)
✨Tip Number 1
Familiarise yourself with The Sterling and its unique offerings. Understanding the menu, the atmosphere, and what makes it stand out will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network within the hospitality industry in London. Attend local events or join online groups where you can connect with current employees or others in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your leadership skills by sharing specific examples from your past experiences. Be ready to discuss how you've motivated teams, handled challenges, and improved customer satisfaction in previous roles.
✨Tip Number 4
Research the latest trends in the hospitality sector, especially in pub and restaurant management. Being knowledgeable about current practices can set you apart and show your commitment to the role.
We think you need these skills to ace Assistant manager (Monday to Friday)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and management. Focus on your leadership skills, customer service achievements, and any specific roles that relate to the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention why you want to work at The Sterling and how your skills align with their values and expectations for the Assistant Manager role.
Highlight Relevant Experience: In your application, emphasise any previous managerial roles you've held in pubs or restaurants. Include specific examples of how you've led teams, improved customer satisfaction, or managed operations effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at TN United Kingdom
✨Know the Venue
Familiarise yourself with The Sterling and its offerings. Understanding the menu, atmosphere, and customer base will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight your ability to motivate staff and ensure high standards of service, as this is crucial for the Assistant Manager position.
✨Emphasise Customer Service
Be ready to discuss your approach to delivering exceptional customer experiences. Share specific instances where you've resolved issues or built strong relationships with guests, as this aligns with the job's focus on customer satisfaction.
✨Understand Compliance and Quality Standards
Brush up on health, safety, and food hygiene regulations relevant to the hospitality industry. Being knowledgeable about these standards will show that you take compliance seriously and can maintain high-quality service.
