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- Tasks: Assist customers, answer enquiries, and support library events.
- Company: Join a community-focused library that supports diverse needs.
- Benefits: Enjoy flexible hours, travel cost coverage, and comprehensive training.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Customer service skills and a willingness to learn are essential.
- Other info: Full training provided; no prior library experience needed.
Do you have a passion for customer service and a keenness to learn about our libraries? If so, we would like to hear from you! The modern library is more than an opportunity to borrow a free book. We are open to all members of the community, who visit our libraries with a wide range of needs such as getting online, job-seeking, health and well-being, and national and local information. We also work in partnership with a number of different organisations, some based in our buildings and others visiting to hold sessions.
As a Library Assistant, your duties will include staffing the customer counter, answering a wide range of enquiries, and maintaining our service provision. You will perform routine tasks such as answering phone calls, issuing items to customers, cash handling, and organising files. You will also be required to support library events, such as children’s events over the summer, and weekly events, such as Rhymetimes and Storytimes.
Key to the Library Assistant role is being able to signpost people to what they are seeking. Knowledge and experience of working in a library is not essential as full training will be provided. The ability to be flexible is essential, as you will be required to work at other libraries in East Sussex, for which travel costs from your base are covered.
We are looking for candidates who:
- Have customer service and communication skills
- Have ICT skills and an interest in further development
- Work well in a team
- Are self-motivated
- Can undertake manual handling tasks
- Are willing to learn and undertake training as required
Work rota: Week 1: 10am - 1pm, 10am - 4pm, 1.30pm - 5pm, Fri 10am - 5pm, Sat 10am - 5pm; Week 2: 10am - 1pm, 10am - 4pm, 1.30pm - 5pm, Fri 10am - 5pm.
To apply for this role, please click the 'apply now' button. When completing your application be sure to address how you meet all the criteria in the person specification drawing on any relevant work/life experience, education, or personal interests. Ensure that you have adequately described how you would travel to other libraries when asked to do so. As part of the recruitment process, shortlisted applicants will be contacted for a telephone interview. If successful at this stage, in-person interviews will be held at an East Sussex Library within 3 weeks of the closing date.
As a Library Assistant, you will be part of a valued service supporting your local community. We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.
For an informal discussion, please contact Hayley Kent, Library Manager, on 07849 300616.
Library Assistant - Bexhill employer: East Sussex County Council
Contact Detail:
East Sussex County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Assistant - Bexhill
✨Tip Number 1
Familiarise yourself with the services offered by the library and the community it serves. Understanding the various needs of library users will help you demonstrate your customer service skills during the interview.
✨Tip Number 2
Prepare to discuss your flexibility and willingness to travel to different libraries. Think about how you can manage your time effectively and ensure you can meet the demands of the role across various locations.
✨Tip Number 3
Showcase any relevant experience in customer service, even if it's not directly related to libraries. Be ready to share specific examples of how you've helped customers or resolved issues in previous roles.
✨Tip Number 4
Engage with the library's community events or initiatives before your interview. This will not only give you insight into the role but also show your genuine interest in contributing to the library's mission.
We think you need these skills to ace Library Assistant - Bexhill
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Library Assistant position. Make notes on how your experiences align with these requirements.
Tailor Your Application: When writing your application, specifically address how you meet each criterion in the person specification. Use examples from your work or life experience that demonstrate your customer service skills, teamwork, and flexibility.
Highlight Relevant Experience: Even if you don't have direct library experience, mention any relevant skills or experiences that relate to the role. This could include customer service roles, volunteer work, or any community involvement that showcases your ability to support others.
Plan Your Travel: Clearly describe how you would travel to other libraries when required. This shows your understanding of the job's flexibility and your commitment to fulfilling the role's requirements.
How to prepare for a job interview at East Sussex County Council
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share any relevant experiences where you've provided excellent customer service, as this is a key aspect of the Library Assistant role.
✨Demonstrate Flexibility and Adaptability
Since the job requires working at different libraries, highlight your willingness to travel and adapt to various environments. Mention any past experiences where you successfully adjusted to new situations or locations.
✨Prepare for Common Library Scenarios
Think about typical library situations you might encounter, such as assisting patrons with enquiries or organising events. Be ready to discuss how you would handle these scenarios, showcasing your problem-solving skills.
✨Research the Library's Community Role
Familiarise yourself with the library's services and community initiatives. Being knowledgeable about their offerings will show your genuine interest in the position and help you answer questions more effectively.
