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- Tasks: Assist customers, answer enquiries, and support library events every Saturday.
- Company: Join a community-focused library that supports diverse needs and promotes learning.
- Benefits: Enjoy flexible hours, travel cost coverage, and comprehensive training.
- Why this job: Make a positive impact in your community while gaining valuable skills and experience.
- Qualifications: No prior library experience needed; just bring your customer service skills and willingness to learn.
- Other info: Work at various libraries in East Sussex and enjoy a supportive team environment.
Do you have a passion for customer service and a keenness to learn about our libraries? If so, we would like to hear from you! The modern library is more than an opportunity to borrow a free book. We are open to all members of the community, who visit our libraries with a wide range of needs such as getting online, job-seeking, health and well-being, and national and local information. We also work in partnership with a number of different organisations, some based in our buildings and others visiting to hold sessions.
As a Library Assistant, your duties will include staffing the customer counter, answering a wide range of enquiries, and maintaining our service provision. You will perform routine tasks such as answering phone calls, issuing items to customers, cash handling, and organising files. You will also be required to support library events, such as children’s events over the summer, and weekly events, such as Rhymetimes and Storytimes.
Key to the Library Assistant role is being able to signpost people to what they are seeking. Knowledge and experience of working in a library is not essential as full training will be provided. The ability to be flexible is essential, as you will be required to work at other libraries in East Sussex, for which travel costs from your base are covered.
We are looking for candidates who:
- Have customer service and communication skills
- Have ICT skills and an interest in further development
- Work well in a team
- Are self-motivated
- Can undertake manual handling tasks
- Are willing to learn and undertake training as required
Work rota: Saturday 11am - 5pm
To apply for this role, please click the apply now button. When completing your application be sure to address how you meet all the criteria in the person specification drawing on any relevant work/life experience, education, or personal interests. Ensure that you have adequately described how you would travel to other libraries when asked to do so. As part of the recruitment process, shortlisted applicants will be contacted for a telephone interview. If successful at this stage, in-person interviews will be held at an East Sussex Library within 3 weeks of the closing date.
As a Library Assistant, you will be part of a valued service supporting your local community. We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.
For an informal discussion, please contact Hayley Kent, Library Manager, on 07849 300616.
Saturday Library Assistant - Bexhill employer: East Sussex County Council
Contact Detail:
East Sussex County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Saturday Library Assistant - Bexhill
✨Tip Number 1
Familiarise yourself with the services offered by the library and the community it serves. Understanding the various needs of library users will help you demonstrate your customer service skills during the interview.
✨Tip Number 2
Prepare to discuss your flexibility and willingness to travel to different libraries. Think about how you can manage your time effectively and ensure you can meet the demands of the role.
✨Tip Number 3
Showcase any relevant experience in customer service, even if it's not directly related to libraries. Be ready to share examples of how you've helped others or resolved issues in previous roles.
✨Tip Number 4
Reach out to Hayley Kent, the Library Manager, for an informal chat. This can give you insights into the role and the team, and it shows your enthusiasm for the position.
We think you need these skills to ace Saturday Library Assistant - Bexhill
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Library Assistant position. Make sure you can relate your experiences to these requirements.
Tailor Your Application: When writing your application, specifically address how you meet each criterion in the person specification. Use examples from your work, life experience, or education that demonstrate your customer service and communication skills.
Highlight Flexibility and Travel Plans: Since the role requires flexibility and travel to other libraries, clearly explain how you would manage this in your application. Mention any relevant transport options or your willingness to adapt.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at East Sussex County Council
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share any relevant experiences where you provided excellent customer service, as this is a key aspect of the Library Assistant role.
✨Demonstrate Flexibility and Adaptability
Since the job requires working at different libraries, highlight your willingness to travel and adapt to new environments. Mention any past experiences where you successfully adjusted to changing circumstances.
✨Prepare for Common Library Queries
Familiarise yourself with common library services and resources. Be ready to discuss how you would assist patrons with various enquiries, showcasing your problem-solving skills and ability to signpost effectively.
✨Emphasise Teamwork and Communication Skills
As a Library Assistant, you'll be part of a team. Share examples of how you've worked collaboratively in the past and how you communicate effectively with colleagues and customers alike.
