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- Tasks: Lead and develop a dynamic Business Support team while managing back-office operations.
- Company: Join Raiffeisenbank Prättigau-Davos, a vibrant bank with 42 passionate employees.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Be part of a supportive culture that values innovative solutions and customer service excellence.
- Qualifications: Banking or commercial training with relevant experience in financial services is essential.
- Other info: Flexibility to work across all four branches is required.
The predicted salary is between 36000 - 60000 £ per year.
Wir, die Raiffeisenbank Prättigau-Davos, sind eine junge und dynamische Bank mit 42 engagierten Mitarbeitenden. Zur Verstärkung unseres Business Support Teams suchen wir ab sofort oder nach Vereinbarung eine kommunikative und dienstleistungsorientierte Persönlichkeit, die selbständig arbeiten kann und auch mal nach unkonventionellen Lösungen sucht.
Was erwartet Sie?
- Führungsaufgaben: In der Führung und Weiterentwicklung des Teams Business Support mit 7 Mitarbeitenden unterstützen, Einsatzplanung des Teams erstellen, Teammeetings und Schulungen mitorganisieren und durchführen, die Teamleiterin bei Abwesenheiten stellvertreten.
- Back-Office/Abwicklung: Zahlungsverkehr, Karten-, Vorsorge- und Wertschriftenaufträge verarbeiten, Stammdaten und Basisprodukte eröffnen, mutieren und saldieren, Erben- und Todesfälle abwickeln, mit den Beraterteams eng zusammenarbeiten.
- Front Desk/Schalter: Erste Ansprechperson der Kund:innen am Schalter, Kund:innen in der Nutzung von Raiffeisen-Apps begleiten, Kundenanliegen triagieren und an zuständige Person weitervermitteln, Geldautomaten abstimmen und Cashhandling managen.
Was bringen Sie mit?
- Bankausbildung oder kaufmännische Ausbildung.
- Berufserfahrung, idealerweise im Finanzdienstleistungssektor.
- Abgeschlossene Weiterbildung (z.B. im Bankwesen, Betriebswirtschaft, Führung) oder Motivation zur Weiterentwicklung.
- Bereitschaft für Einsätze auf allen vier Geschäftsstellen.
- Hohe Sozialkompetenz und Freude am Kundenkontakt.
- Vertrauenswürdiges, sicheres und gewinnendes Auftreten.
Stv. Teamleiter/-in Business Support employer: Raiffeisen Gruppe
Contact Detail:
Raiffeisen Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stv. Teamleiter/-in Business Support
✨Tip Number 1
Familiarise yourself with the specific services and products offered by Raiffeisenbank Prättigau-Davos. Understanding their unique offerings will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Raiffeisenbank. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in team management. Since the role involves leading a team, showcasing your ability to motivate and develop others will be crucial in the interview process.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing examples of how you've tackled challenges in previous roles. Highlighting your ability to find unconventional solutions will resonate well with the expectations for this position.
We think you need these skills to ace Stv. Teamleiter/-in Business Support
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Stv. Teamleiter/-in Business Support position. Understand the key responsibilities and required qualifications, as this will help you tailor your application.
Tailor Your CV: Make sure your CV highlights relevant experience in leadership, customer service, and financial services. Use specific examples that demonstrate your ability to work independently and find unconventional solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and service orientation. Mention your motivation for applying and how your background aligns with the values of Raiffeisenbank Prättigau-Davos.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Raiffeisen Gruppe
✨Show Your Leadership Skills
As a potential Stv. Teamleiter/-in, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams or projects in the past, focusing on your communication and problem-solving skills.
✨Understand the Business Support Role
Familiarise yourself with the specific responsibilities of the Business Support team. Be ready to discuss how your previous experience aligns with tasks like payment processing and customer service, showcasing your understanding of the banking sector.
✨Highlight Your Customer Service Experience
Since the role involves direct interaction with customers, emphasise your experience in customer service. Share anecdotes that illustrate your ability to handle inquiries and resolve issues effectively, demonstrating your commitment to client satisfaction.
✨Prepare for Team Dynamics Questions
Expect questions about how you would manage team dynamics and support your colleagues. Think about how you can foster a collaborative environment and be prepared to discuss strategies for team development and conflict resolution.
