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- Tasks: Join us as a Transport Administrator, managing orders and ensuring top-notch customer service.
- Company: Taskmaster Resources is a dynamic agency connecting talent with opportunities in logistics.
- Benefits: Enjoy a competitive pay of £13.62 PH and a Monday to Friday schedule.
- Why this job: Be part of a supportive team, enhance your skills, and make a real impact in logistics.
- Qualifications: 4 GCSEs or equivalent and 1 year in Customer Service required; logistics knowledge is a plus.
- Other info: Flexible hours after 3 months and opportunities for growth within the company.
Taskmaster Resources are looking for a Transport Administrator for our client based in Alwalton, Peterborough (PE7). To provide a customer focused administration service on selected account(s). Working directly with clients customer service team and management to achieve delivery targets on orders as per customer requirements. Using company tools to source and utilise best rates for suppliers and capture all costs associated with achieving contractual Service Level Agreements (SLA). Updating KPIs to monitor service performance at contractual level.
Duties:
- To ensure all orders are processed according to customer/order specifications within the framework of CargoWrite & CargoLink.
- Updating SharePoint, WMS and PRS tracker.
- Check paperwork on return to office and file accordingly.
- Book all inbounds as per company site procedures ensuring all documentation and information is available.
- Creating inbound paperwork required by warehouse including Batch header and inbound control sheet.
- Updating weekly stock statement to allow production of inbound controls.
- Ensure Transport consignments are arranged as per customer requirements, via Cargolink as per company procedures to allow the transport department to arrange haulage.
- Follow through delivery success/failures to capture POD record to supply to customer.
- Maintain accurate and up to date KPI figures for the company including office data, key accounts and Retail / Wholesale.
- Maintain returns records and process as per contractual agreements.
- Liaise with the Key Account Supervisor to take action where SLAs are not being met.
- Provide excellent customer service as first point of contact for the customer. Answering calls and emails.
- Work with warehouse, transport and management teams to ensure issues are resolved and take ownership if any concerns are raised.
- Manage personal emails and shared inbox emails assigned to your name, responding within SLA providing accurate updates.
- Produce VAS files including labels, templates and company recording documents for the Warehouse VAS team.
- Priority management of the VAS according to bookings.
- Provide warehouse operations team with knowledge and support to ensure all delivery standards are met.
Skills and experience:
- 4 GCSEs or equivalent.
- 1 year of a Customer Service role.
- Understanding of warehouse and logistic operations.
- Microsoft Office Skills.
- Knowledge of CargoWrite.
- Highly motivated with a positive attitude.
- High organisational skills, ability to prioritise and manage work load.
- Excellent communication skills, ability to communicate at all levels.
- Invoicing and KPI reporting knowledge would be desirable.
Pay: £13.62 PH
Hours: Monday-Friday 8am to 4pm then changing to 9am -5pm after 3 months.
Please apply for full details.
Transport Administrator in Peterborough employer: Taskmaster
Contact Detail:
Taskmaster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Administrator in Peterborough
✨Tip Number 1
Familiarise yourself with CargoWrite and CargoLink, as these are essential tools for the role. Consider taking online tutorials or courses to enhance your understanding and demonstrate your initiative during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this position requires excellent communication and problem-solving abilities. Practise responding to common customer queries and think of examples where you've successfully resolved issues in the past.
✨Tip Number 3
Research the company’s logistics operations and their key accounts. Understanding their business model and challenges will help you tailor your responses in interviews and show that you're genuinely interested in the role.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage priorities. Think of specific instances where you've successfully handled multiple tasks or met tight deadlines, as this will be crucial for the Transport Administrator role.
We think you need these skills to ace Transport Administrator in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any previous roles that involved logistics or warehouse operations, as these are key for the Transport Administrator position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements listed in the job description. Mention your understanding of CargoWrite and your ability to manage KPIs, as well as your customer service skills.
Showcase Relevant Skills: In your application, clearly outline your organisational skills and ability to prioritise tasks. Provide examples of how you've successfully managed workloads in previous roles, especially in a customer-focused environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Taskmaster
✨Know Your Role
Familiarise yourself with the responsibilities of a Transport Administrator. Understand the key tasks such as processing orders, updating KPIs, and liaising with clients. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact for customers, be prepared to discuss your previous customer service experience. Share specific examples of how you've resolved issues or improved customer satisfaction.
✨Highlight Your Organisational Skills
The job requires excellent organisational skills and the ability to manage workloads effectively. Be ready to talk about how you prioritise tasks and manage your time, especially in a busy environment.
✨Demonstrate Technical Proficiency
Make sure to mention your familiarity with Microsoft Office and any experience with logistics software like CargoWrite. If you have experience with KPI reporting or invoicing, be sure to highlight that as well.
