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For Companies At a Glance
- Tasks: Lead conduct risk oversight and ensure compliance in customer complaint handling.
- Company: Join a growing Lloyd's MGA focused on compliance and customer-centric outcomes.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Make a real impact on customer fairness and promote a culture of transparency.
- Qualifications: 4+ years in conduct risk or complaints management, preferably within the insurance sector.
- Other info: Ideal for those passionate about compliance and improving customer experiences.
The predicted salary is between 48000 - 72000 £ per year.
Arthur are working with a growing Lloyd's MGA as they look to expand the Compliance team by adding a Conduct Risk Officer to their growing function.
Key Duties:
- Leading the conduct risk oversight of customer complaint handling across the organisation.
- Monitoring trends, root causes, and emerging risks from complaints data.
- Ensuring all complaint handling complies with regulatory standards and internal policies.
- Identifying, assessing, and escalating conduct risk issues relating to customer outcomes, product fairness, and staff behaviour.
- Assisting in developing and embedding a conduct risk framework with emphasis on customer-centric outcomes.
- Providing assurance on fair treatment of customers through reviews, audits, and thematic assessments.
- Contributing to the design and implementation of conduct-related policies and procedures.
- Promoting a culture of transparency, accountability, and continuous improvement.
Qualifications & Experience:
- A strong comprehension of the Lloyd's complaints process and working knowledge of complaints management tools such as CareSmart.
- 4+ years of experience in conduct risk, complaints management, compliance, or operational risk roles within Insurance - with a strong preference for Lloyd's.
- Strong understanding of relevant regulations (e.g., FCA DISP, Consumer Duty, Treating Customers Fairly).
- Proven ability to analyse data and trends to inform decision-making.
- Excellent communication, presentation, and stakeholder management skills.
Contact Detail:
Arthur Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conduct Risk Officer
✨Tip Number 1
Familiarise yourself with the Lloyd's complaints process and tools like CareSmart. Understanding these will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the insurance sector, especially those involved in conduct risk and compliance. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Stay updated on the latest regulations such as FCA DISP and Consumer Duty. Being knowledgeable about current compliance standards will show that you're proactive and serious about the role.
✨Tip Number 4
Prepare to discuss specific examples of how you've handled conduct risk or complaints management in the past. Real-life scenarios can illustrate your experience and problem-solving skills effectively during interviews.
We think you need these skills to ace Conduct Risk Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Conduct Risk Officer. Familiarise yourself with the key duties mentioned in the job description, such as customer complaint handling and compliance with regulatory standards.
Tailor Your CV: Highlight your relevant experience in conduct risk, complaints management, or compliance roles, especially within the insurance sector. Use specific examples that demonstrate your understanding of the Lloyd's complaints process and your ability to analyse data.
Craft a Compelling Cover Letter: In your cover letter, express your passion for promoting customer-centric outcomes and your commitment to transparency and accountability. Mention how your skills align with the company's goals and how you can contribute to their compliance team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or inconsistencies. Ensure that your application reflects professionalism and attention to detail, which are crucial for a role in compliance.
How to prepare for a job interview at Arthur Recruitment
✨Know Your Regulations
Familiarise yourself with the relevant regulations such as FCA DISP and Consumer Duty. Be prepared to discuss how these regulations impact conduct risk and customer outcomes, as this will demonstrate your understanding of the compliance landscape.
✨Showcase Your Experience
Highlight your 4+ years of experience in conduct risk or complaints management, particularly within the Lloyd's market. Use specific examples from your past roles to illustrate your expertise and how you've contributed to compliance and risk management.
✨Data Analysis Skills
Be ready to discuss your ability to analyse data and trends. Prepare examples of how you've used data to inform decision-making in previous roles, especially in relation to customer complaints and conduct risk.
✨Communication is Key
Demonstrate your excellent communication and stakeholder management skills. Think of instances where you've effectively communicated complex information to different audiences, as this will be crucial in a role that involves promoting a culture of transparency and accountability.
