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- Tasks: Lead conduct risk oversight and ensure compliance in customer complaint handling.
- Company: Join a growing Lloyd's MGA focused on compliance and customer-centric outcomes.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Make a real impact on customer fairness and promote a culture of transparency.
- Qualifications: 4+ years in conduct risk or complaints management, preferably within Insurance.
- Other info: Ideal for those passionate about compliance and improving customer experiences.
The predicted salary is between 48000 - 72000 £ per year.
Arthur are working with a growing Lloyd's MGA as they look to expand the Compliance team by adding a Conduct Risk Officer to their growing function.
Key Duties:
- Leading the conduct risk oversight of customer complaint handling across the organisation.
- Monitoring trends, root causes, and emerging risks from complaints data.
- Ensuring all complaint handling complies with regulatory standards and internal policies.
- Identifying, assessing, and escalating conduct risk issues relating to customer outcomes, product fairness, and staff behaviour.
- Assisting in developing and embedding a conduct risk framework with emphasis on customer-centric outcomes.
- Providing assurance on fair treatment of customers through reviews, audits, and thematic assessments.
- Contributing to the design and implementation of conduct-related policies and procedures.
- Promoting a culture of transparency, accountability, and continuous improvement.
Qualifications & Experience:
- A strong comprehension of the Lloyd's complaints process and working knowledge of complaints management tools such as CareSmart.
- 4+ years of experience in conduct risk, complaints management, compliance, or operational risk roles within Insurance - with a strong preference for Lloyd's.
- Strong understanding of relevant regulations (e.g., FCA DISP, Consumer Duty, Treating Customers Fairly).
- Proven ability to analyse data and trends to inform decision-making.
- Excellent communication, presentation, and stakeholder management skills.
Conduct Risk Officer employer: Arthur Recruitment
Contact Detail:
Arthur Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conduct Risk Officer
✨Tip Number 1
Familiarise yourself with the Lloyd's complaints process and tools like CareSmart. Understanding these will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the insurance sector, especially those involved in conduct risk and compliance. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Stay updated on the latest regulations such as FCA DISP and Consumer Duty. Being knowledgeable about current compliance standards will show your dedication and expertise during discussions.
✨Tip Number 4
Prepare to discuss specific examples of how you've handled conduct risk or complaints management in the past. Real-life scenarios can illustrate your problem-solving skills and ability to drive customer-centric outcomes.
We think you need these skills to ace Conduct Risk Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in conduct risk, complaints management, and compliance. Use specific examples that demonstrate your understanding of the Lloyd's complaints process and relevant regulations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer-centric outcomes and your commitment to promoting transparency and accountability. Mention how your skills align with the key duties of the Conduct Risk Officer role.
Showcase Relevant Experience: When detailing your work history, focus on your 4+ years of experience in conduct risk or related fields. Highlight any specific achievements or projects that involved analysing data and trends to improve customer outcomes.
Prepare for Potential Questions: Anticipate questions related to your understanding of conduct risk frameworks and your approach to handling customer complaints. Be ready to discuss how you would contribute to the company's culture of continuous improvement.
How to prepare for a job interview at Arthur Recruitment
✨Know Your Regulations
Familiarise yourself with the relevant regulations such as FCA DISP and Consumer Duty. Be prepared to discuss how these regulations impact conduct risk and customer outcomes, as this will demonstrate your understanding of the compliance landscape.
✨Showcase Your Analytical Skills
Prepare examples of how you've analysed data and trends in previous roles. Highlight specific instances where your analysis led to improved decision-making or risk mitigation, as this is crucial for the Conduct Risk Officer position.
✨Demonstrate Stakeholder Management
Think of examples where you've effectively communicated with stakeholders or managed relationships. This role requires excellent communication skills, so be ready to explain how you’ve navigated complex discussions or resolved conflicts.
✨Emphasise Customer-Centric Outcomes
Be ready to discuss how you've contributed to a culture of transparency and accountability in previous roles. Share your thoughts on how to embed a conduct risk framework that prioritises customer fairness and satisfaction.
