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- Tasks: Support projects and provide technical expertise to enhance customer satisfaction.
- Company: Join a reputable company known for its high standards in technical services.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in the industry.
- Qualifications: Technical background and experience in paint application preferred.
- Other info: Position based in London with travel to customer sites in East Anglia.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Technical Services Representative to join our team in London. In this key role, you will assist and support in the development of new and existing business with customers by the provision of a high level of technical expertise to maintain and improve the Company’s technical reputation and high standards of support by Technical Services. Ideally located within South London as the customer visits will be around London and East Anglia.
In this role you will be accountable for:
- Provide support to specified projects across the business, working to agreed timescales and maintaining a high level of technical expertise.
- Support the business units in the development of existing and new business.
- Provide technical support to customers within realistic timescales.
- Investigate and resolve all types of customer complaints.
- Carry out trials of products for customers.
- Provide technically correct and accurate reports, literature and specifications.
- Maintain and update management systems.
- Travel to customer sites as and when required in order to resolve issues or queries locally.
- Ensure all work is carried out to a technically high standard.
The skills and experience you ideally will have:
- Technical background and knowledge of products desirable.
- Paint Laboratory / Paint application experience.
Technical Services Representative employer: SherwinWilliamsUk Careers
Contact Detail:
SherwinWilliamsUk Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Representative
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the paint industry. This will not only help you during interviews but also demonstrate your commitment to staying updated, which is crucial for a Technical Services Representative.
✨Tip Number 2
Network with professionals in the paint and coatings sector. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved technical issues in the past. Being able to articulate your problem-solving skills will be key in showcasing your suitability for this role.
✨Tip Number 4
Research StudySmarter's products and services thoroughly. Understanding our offerings will allow you to tailor your conversations and show how your technical expertise can directly benefit our customers.
We think you need these skills to ace Technical Services Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant technical experience, especially in paint laboratory or application. Emphasise any previous roles where you provided technical support or resolved customer complaints.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the company's needs. Mention specific examples of how you've maintained high standards in technical support in past positions.
Showcase Problem-Solving Skills: In your application, include examples of how you've successfully investigated and resolved customer issues. This will demonstrate your ability to handle the responsibilities outlined in the job description.
Highlight Team Collaboration: Since the role involves supporting various business units, mention any experience you have working collaboratively in teams. This can help illustrate your ability to contribute to the development of new and existing business.
How to prepare for a job interview at SherwinWilliamsUk Careers
✨Showcase Your Technical Expertise
Make sure to highlight your technical background and any relevant experience you have in the paint industry. Be prepared to discuss specific products you've worked with and how your expertise can benefit the company.
✨Demonstrate Problem-Solving Skills
Since the role involves resolving customer complaints and issues, be ready to share examples of how you've successfully tackled similar challenges in the past. This will show your ability to think on your feet and provide effective solutions.
✨Prepare for Customer Interaction Scenarios
As you'll be visiting customer sites, practice how you would handle various customer interactions. Think about how you would communicate technical information clearly and effectively to non-technical clients.
✨Research the Company and Its Products
Familiarise yourself with the company's products and services before the interview. Understanding their offerings will allow you to ask insightful questions and demonstrate your genuine interest in the role.
