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- Tasks: Support aftersales technical activities, focusing on defect tracking and process optimisation.
- Company: Join a forward-thinking company dedicated to zero-emission transportation and environmental sustainability.
- Benefits: Enjoy competitive pay, 25 holidays, pension scheme, and team-building events.
- Why this job: Be part of a mission-driven team making a positive impact on the environment.
- Qualifications: Bachelor’s degree in engineering or related field; hands-on vehicle systems knowledge required.
- Other info: Willingness to travel for onsite support is essential.
The predicted salary is between 36000 - 60000 £ per year.
About the role: The Aftersales Technical Operations Engineer will directly support our aftersales technical activities, focusing on defect tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to the Technical Support Manager and act as a key executor of our field support and internal improvement initiatives.
Working location: Hounslow, London
Key responsibilities:
- Provide hands-on support during vehicle fault investigations, both remotely and onsite.
- Manage and track technical defects, escalating as needed in collaboration with quality and engineering teams.
- Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries).
- Develop and update technical SOPs and service workflows.
- Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides.
- Assist in deploying and maintaining TPM tools (e.g., WeCom Smart Forms) for batch issue and documentation management.
- Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication.
- Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery.
Your profile:
- Bachelor’s degree or equivalent in an engineering-related discipline.
- Working proficiency in English (company language); Mandarin preferred but not mandatory.
- Solid hands-on understanding of vehicle systems, including both mechanical components (chassis, braking, suspension) and EV technologies (battery, charging systems, HV safety).
- Skilled in technical writing and documentation management.
- Proficient in data tools such as Excel, Power BI, and MySQL; basic coding ability in Python or SQL preferred.
- Self-motivated, curious, and capable of working independently with minimal supervision.
- Willingness to travel for onsite customer or field team support.
- Has right-to-work in the UK.
We offer:
- Performance and experience based competitive remuneration.
- 25 holidays + public holidays.
- Scottish Widow workplace pension.
- Commute allowance.
- Salary sacrifice car scheme.
- Department & company wide teambuilding events.
An exciting opportunity to be part of the European transition to Zero Emissions transportation and de-carbonization of the economy. Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create a positive impact by joining a diverse and dynamic team.
Contact Detail:
BYD Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Technical Operations Engineer - Commercial Vehicle
✨Tip Number 1
Familiarise yourself with the latest trends in electric vehicle technologies and mechanical systems. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role and the industry.
✨Tip Number 2
Network with professionals in the automotive and aftersales sectors, especially those who work with commercial vehicles. Engaging with industry experts can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your technical writing skills by reviewing existing service bulletins and repair procedures. Being able to articulate complex technical information clearly will set you apart as a candidate.
✨Tip Number 4
Prepare to discuss your experience with data tools like Excel and Power BI in detail. Be ready to share specific examples of how you've used these tools to improve processes or solve problems in previous roles.
We think you need these skills to ace Aftersales Technical Operations Engineer - Commercial Vehicle
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Aftersales Technical Operations Engineer. Familiarise yourself with defect tracking, technical documentation, and process optimisation as these are key aspects of the role.
Tailor Your CV: Highlight your relevant experience in engineering, particularly any hands-on work with vehicle systems or technical writing. Make sure to include specific examples that demonstrate your skills in data tools like Excel and Power BI.
Craft a Compelling Cover Letter: In your cover letter, express your passion for zero-emission transportation and how your background aligns with the company's mission. Mention your willingness to travel and your ability to work independently, as these are important for the role.
Showcase Technical Skills: Emphasise your proficiency in technical writing and documentation management. If you have experience with coding in Python or SQL, be sure to mention this as it is preferred for the position.
How to prepare for a job interview at BYD Europe
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of vehicle systems, especially mechanical components and EV technologies. Be prepared to discuss specific examples from your experience that demonstrate your hands-on knowledge.
✨Highlight Your Problem-Solving Skills
Since the role involves defect tracking and issue resolution, be ready to share instances where you've successfully identified and resolved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Documentation Skills
As technical writing is a key part of this role, bring examples of your previous documentation work. Discuss how you approach creating clear and concise technical reports or service bulletins, and be ready to explain your process.
✨Emphasise Collaboration Experience
This position requires cross-functional collaboration, so highlight any past experiences where you've worked with engineering, sales, or customer teams. Show how you can effectively communicate and coordinate with different departments to achieve common goals.
