Employee Benefits Administrator

Employee Benefits Administrator

Salary – up to £33,000

Bath or Cheltenham/ hybrid

Role Summary:

This is a full-time, hybrid administration role supporting the Employee Benefits (EB) team, with responsibilities across customer service, EB administration, data management, compliance, and office duties.

The role involves being the first point of contact for clients and internal teams, maintaining accurate data, managing pension and health/risk/wellbeing schemes, and supporting client relationships and service delivery.

Strong administrative and communication skills are essential, with an emphasis on teamwork, accountability, and continuous improvement.

Key Responsibilities:

• Act as a key contact for clients and product providers via phone and email.
• Support EB scheme administration (pensions, health, risk, wellbeing).
• Maintain and update client/ member data accurately and timely.
• Process payroll and scheme renewals; support scheme setup and reporting.
• Adhere to FCA regulations and internal compliance procedures.
• Provide general office and administrative support.

Requirements:

• Experience in administration, preferably in pensions or employee benefits.
• Strong MS Office skills.
• Good communication and data accuracy.
• Understanding of FCA compliance is an advantage.
• Experience with Auto Enrolment and Intelligent Office software is desirable.

Key Attributes:

• Organised, accountable, and detail-oriented.
• Collaborative, inquisitive, and adaptable.
• Honest, respectful, and customer-focused.