Senior Admissions Officer - UNIVERSITY OF EAST LONDON

To carry out all necessary administrative duties to support our students’ pathway to our International Study Centres across the Malvern International Group, ensuring our customers receive a professional and customer focused service throughout their journey, using your skills, experience and passion for customer service to make a major contribution to student recruitment and satisfaction in the Study Centre’s.

Key Tasks

• Record and process student applications efficiently, making decisions in line with agreed criteria and managing referrals to the University partners where academic or professional judgement is required, including gathering of additional information and qualifications advice.
• Providing support in the admission process with a strategic emphasis on collaboration across internal sales team, university partners and Head of Admission ensuring a smooth, compliant and student-centric experience from initial submission through to enrolment, ensuring adherence to institutional policies and timelines.
• Utilize admissions systems to track application statuses, generate reports, and analyse data to inform decision-making and process improvements.
• Support the maintenance of admissions systems through from initial submission through to enrolment.
• Ensure all admissions activities comply with relevant regulations, including UK Visas & Immigration (UKVI) requirements, data protection laws, and institutional policies.
• Participate in the delivery of appropriate training, develop training materials and onboarding guide as needed.
• Engaging positively with the training and support provided to perform role.
• Providing support for and guidance on application processes and systems and liaise with Malvern International staff globally as required to support expedient decision making relating to applications.
• Assume personal responsibility for the completion of your specified duties in a professional manner.
• Fully support the work of other teams through cross-working at peak periods.
• Assist in the detection and prevention of student fraud through the checking of applicant information, including identity, visa and qualifications documents.
• Undertake such other duties as may be required from time to time by the Head of Admissions and Recruitment manager.
• Work under pressure during peak times of year to ensure turnaround of all pathway applications within a maximum processing timeframe of 48 hours (working within a 24 hours turnaround whenever possible).
• Work with the Centre Director’s, University partners and Head of Admissions to compile admissions reports and review entry requirement as required.
• Report any trends in application to the Recruitment managers and Admissions Manager.

Personal attributes

• Excellent interpersonal and communication skills.
• Strategic thinking with the ability to translate vision into actionable plans.
• Commitment to diversity, equity, and inclusion in education.
• Analytical mindset to interpret data and implement evidence-based improvements.

Knowledge, Skills and Experience

• A Level or equivalent (Degree or equivalent preferred).
• An interest in student administration.
• Experience of using information technology including MS Office (including Excel) and databases.
• Prior use of CRM systems in an admissions or student recruitment setting is highly desirable.
• Experience of planning, prioritising and organising your own work or resources and proactively working with others to achieve team objectives.
• Experience of being supportive and encouraging of others, with a flexible approach to delivering team results.
• Actively contribute to building team morale.
• Experience of working across team boundaries to build and strengthen working relationships and systems.
• Participating in networks to benefit own area of work.
• Experience of exploring and seeking ways to improve and adjust levels and quality of service.
• Ability to receive, understand and convey complex information that needs careful explanation or interpretation e.g. procedures or regulations.